The CPAP Shop – Cashback, Rebates & Rewards

Their return policy is limited. I bought a chin strap. I had to open the flimsy plastic bag to try it on. Got itchy from the material. The CPAP won’t accept return since the bag was open. Could have saved my $18 and get a chin strap from Amazon for a half the price and return it if it doesn’t work out.

With reference to this dispute I have furnished you with the information. I received, returned (with their RMA),furnished you with tracking number and tracking informationshowing when the item was returned to them. I still have not received my refund of $83.50 and I want it NOW if not within the next few days, I will have not other choicesbut to supply my information to the BBB for their help in this matter. It addition I will be contacting TRUSTPILOT to give my account of this mishandling.AGILMEDICAL has said that PayPal will have to issue the refund, PayPal has said Citi Bank must issue the refund, AGILMEDICALhas said they okayed the refund so where's my money! Attached (again are my documents supporting my claim)Gregory O'Neal225-241-4753 The CPAP Shop has demonstrated they really don't care and I'm out $83.50 for 2 months now. Don't trust them for a second they will lie to you every time.

I've bought from them twice before, no problems at all. But not this time. I cannot log in, website will not accept my password (same password that has always worked before). After numerous attempts, I reset password. As I fill my cart, one item continually locks up my computer, will not load. OK, forget the cleaning solution. I try to check out, no success. I know the problem isn't my payment info. Repeated error message. OK, maybe it's my computer, I'll try on a second computer in my home. Same issues, items won't load, won't accept my new password that I literally just reset. OK, I guess you don't want my business anymore. Suit yourself, I'll buy elsewhere.

Ordered a Cpap Mask Sept 7th, created an account to order the mask. After ordering would I did not get any acknowledgement Email that it was ordered, no kind of the order was placed and no tracking by Sept 15th I called The Cpap Shop and told them cancel the order, that I wanted a refund and went to Paypal and asked for a refund. Later that day Sept 15 Cpap I ordered showed up so, I called and asked for a return. They gave me a RMA # and I sent it back, and they received it Sept 19th. As of today Oct 21st I have not received a refund, over one month! This was reference to order # 1968345387 RMA # 1853.

Very, very slow fulfillment ... Ordered on October 6, 2022. Heard nothing. Did a "Chat" on October 11. Agent writes that my order came in after 3:00 p.m. East coast time, so it was counted as coming in on October 7. "We don't process orders over the weekend" the agent wrote. But, October 7 was a FRIDAY, not a Saturday or Sunday! Yet, I'm told, the processing didn't start until October 10. It will likely be "processed" by their "sister warehouse" by October 17 the agent writes. This means it might take a month, depending on shipping method, for my $190 order to arrive.

Very diligent and thorough. Refunded me immediately for a machine I ordered by mistake, and the correct machine that I subsequently ordered arrived less than one week later. Excellent customer service. Email frequency could be less, however.

They will sell you machines that are not in stock. Site doesn't reflect true stock status

They collect your email address and spam you twice a day with ‘special offers’. No matter how many times I unsubscribed, the spam kept coming. They charge $50 to post a letter sized package international.

I routinely order from The CPAP Shop. But for one of the orders the travel CPAP I ordered never showed up infront of my door. It was ordered in march 2020, with Order Number: 100861713. They did due diligence with UPS and responded to me when I reported this as a fraud transaction to Bank of America. It is already been 20 days, they didn't send me the refund as of 10/26/2020.