Therabody – Cashback, Rebates & Rewards

Worst company I have ever seen. They never respond to emails and do not deliver product as promised

Agents disconnects and doesn't help at all. Purchased the TheraFace, and one of the setting is not working. Tried connecting with agents to see if there's a way to troubleshoot it, instead they keep closing the chats. Emailed them to find support, haven't received any response. Just submitted a refund request now, not optimistic about it. Will update this post if I get my refund.

Ordered smart goggles, they broke within two weeks, promised replacement never arrived, surly and unhelpful customer service chat, refused to give email of customer service saying 'we do not offer this.' Appalling. Go for cheaper alternative on Amazon.

Ordered the elite version 3 weeks ago. I chased 2 weeks later and was told they are "undergoing an internal system modification". I have heard nothing for over a week and received nothing. No item, no refund and no subsequent update. Appalling service and feeling ripped off. Beware!

I have been using Therabody products for a few years now. There products initially seemed amazing and there was even a UK customer service number which I found excellent when I called them on a number of occasions. At some point last year they shut their UK customer service number down everything is now done via email or chat and to be quite honest customer service is now shocking. I have been trying to obtain replacement Powerdot 2.0 pads in BLACK for months now. I originally emailed customer support at the end of 2022 I was advised to use RED pads for now and that BLACK pads should be back in stock in a few months around the end of February or beginning of March 2023. I found another retailer had BLACK pads in stock but when they arrived I noticed they had passed their expiry date so I returned them. To avoid the £15 delivery cost that Therabody charge I attempted to purchase RED pads from a UK retailer that has a Therabody stand with Therabody staff only to find that all their stock of RED Powerdot 2.0 pads had all passed their expire date and had an expire date of 02/2023 or sooner. I spoke to two members of the Therabody team a week apart in the large department store. I left my contact details on both occasions yet no one ever contacted me and that was about 2 weeks ago. Yesterday I emailed Therabody again voicing my concerns about lack of a UK support number and the £15 delivery charge for pads also my experience with attempting to purchase replacement pads and the expiry date issues I also asked when will the BLACK Powerdot 2.0 pads be back in stock. Below is what I received as a response to my email. (Thank you for taking the time to contact us. I totally understand the concern of the black pads out of stock. I will be more than happy to help you with this issue. Kindly be advised that the black pads are discontinued. We apologize for any inconvenience this may cause to you. However, In order to provide the best service to our customers we’re now offering customer service via our email and chat channels, as we’ve found them to be the most effective channels for us to resolve any customer issues or concerns. I hope this has added some clarity to your request. Again, thank you for contacting us and please be sure to reach back out with any further questions. As we want to make sure our customers receive exceptional service, you will receive a brief survey via email to evaluate your experience with us. We would greatly appreciate it if you could fill out the survey at your earliest convenience. Your opinion is important to us!) ----------------------------------------------------------- Firstly my black machine is only 14 months old they charge £15 delivery even for replacement pads, the pads themselves usually cost £15 but I have noticed they are currently on offer and cost £13. The Powerdot 2.0 machines are also on offer. I suspect the real reason the Powerdot 2.0 machines and pads are currently on offer is because the expiry date of the supplied pads are near or have already passed there expiry date. This is simply unacceptable. I cant even order multiple sets of Pads to make things more cost effective by only paying one delivery charge for fear the expiry date has passed or they will have a very short shelf life.

Dont rely on their promise of being able to return products. They seem stuck for cash. My story.... Immediately after ordering tried to cancel order but unable to. Had to wait for receipt & promise of immediate return instructions & refund. Still awaiting return procedures over 2 wks later. Now cannot contact any customer service official & no replies to emails. Item cost 1.3k. They take 1,299 Euro and then disappear. Concerned this company is gone out of business. Avoid at all costs.

There is no customer service Warranty returns in my experience take a minimum of 2 months and that’s for a brand new gun that didn’t work when received Thry have no respect for the customer in fact they have zero trust n the customer. It shoul be named the customer dis-service department

Within warranty period, I had an issue where my theragun mini stopped working, so I returned it for replacement. which they sent back without a theragun mini head. their later replacement would not work on it. Company is run like morons and just poor warranty and customer service.

Just wanted to leave a quick review thanking my agent (Aaron), who was so kind and helpful when I had an issue with my order's delivery. Haven't had such great customer service in a while. Thank you so much for your help, Aaron!!

Situation has been put right, and I would certainly recommend this company. Product arrived faulty, It was almost impossible to make contact with them, after more than a week I finally get a reply but they will not offer a refund and cannot replace before Christmas. Update: The problem has been resolved, I now have my replacement and I am very pleased with the product.