Top Villas – Cashback, Rebates & Rewards

If I could give this site a review it would be negative 5! Do NOT rent any air BNB from Top Villa. I rented a place that had serious issues. Oven door shattered so we couldn't use the oven. The lights didn't work in 1 room, the wifi didn't work as advertised, all 5 TV provided had issues. Remotes didn't have backs to them, toilet paper holders falling out the wall and the pool was dirty. On top of being in harmful situation due to the lack of proper management of the inspections prior to arrival. We rented a grill for the duration of our stay, which we also paid extra for. When we arrived to our house there were 2 grills. Top Villa states they are professionally cleaned and inspected. It also states this on their page. One grill immediately upon igniting, the grill tank caught on fire. Engulfed in flames. When we called to report it they sent out maintenance men who told us they don't know who's grill was there because it did not belong to them. The line had a leak and thankfully we acted fast and used the fire extinguisher. After contacting them several times, they were UNWILLING to compensate us to our rightfully earned refund. We even asked for a portion and not a full amount and they still not not care that the constant issues day after day ruined our family vacation.

I would give negative stars if I could. They would take your money without making sure that the properties are clean and ready to use and when u complain, their customer service is not helpful at all. We booked a home with a pool for an entire week . When we checked in, the pool was full of algae, green and yellow and foul smelling. We called customer service who first said they cannot do anything for 24 hrs. Then a technician was sent who said that the pool's motor is broken. He put chlorine in the pool and told us it's good for use now while the water was completely stagnant and foul smelling . We have small kids and didn't want to risk their health and checked out rt away after informing top villas however they are refusing to refund our money.i would never book with top villas ever again

1. Wrong Door Code 2. Unclean Villa 3. Dirty Beds (Bases were stained) 4. Cock Roaches (we renamed the villa Roach villa) 5. Terrible customer services (They would not answer the phone) 6. Wrong Gate code (we had to ask security to keep opening the gate). 7. Dirty walls / flooring dirty (The villa required painting and updating) 8. Hot water from the fridge + water tasted horrible probably the filter hadn't been changed 9. Would give this company zero stars if there was an option.....Dont book 10. florida/orlando/windsor-at-westside-resort/windsor-at-westside-49/

Poor communication from the onset. Requested a call from villa specialist Julianna which would have helped prior to payment of deposit, however no communication was made until after the payment was made and then it was to late to make adjustments and her best solution was to give a refund. All of this could have been avoided with a request call for better communication l.

The home we rented was costly. We came in to find a house that was hot, not cleaned, the toilet stuffed, hot tub not working. We spent a good portion of our stay chasing customer service only to get nowhere and to be told everything was fine. We had an infestation of bugs as well. We did try to work with the resolution team but only got pushed off and they offered to help us in the end was not acceptable or fair. Update: I did reach out and topvillas never responded. Top villas told the bank that we the customers harrassed them and everything was fine. We have evidence, emails and pictures stating otherwise. I am highly disappointed on how topvillas treats their customer and we will no loner be a customer. Before booking read the reviews I suggest going elsewhere

I would not recommend this company (Top Villas)due to their lack of customer service. I have pictures to show the dirty pool and patio area. We were promised that we would receive assistance;however, no one has offered to help in any way.

The home in Kissimmee was lovely and spacious. Clean no complaints. The pool was disguisting.. Algae growth and no working pump. Called everyday ( 6 days) for attention to this for fact that relaxing by the pool was one activity we were counting on each day. Customer service told us everyday that it would be handled NEVER was the entire stay. I spoke with Rachel on 6/22 and she assured me we would be hearing from her.and she has all info on stay as well as my phone number and email. Definitely didn’t want to have to write a bad review but be stay away from this company. HORRIBLE!!

DO NOT BOOK WITH TOP VILLAS. Would give this company 0 stars if I could - they work with FloridaVacationHomes who are just as bad. Booked a condo in reunion resort for 19 days. We have been here for 14 days with a broken dryer which they have refused to fix. We have not been able to dry our clothes and they will not get back to us. We spent 2 FULL days of our holiday inside waiting on a work person coming to fix the dryer who never came. After a week of relentless pestering they finally allowed us to use the dryer in another unit in a different building - which is booked as of tomorrow leaving us without a dryer AGAIN. We have sent COUNTLESS emails and phoned over 20 times and they refuse to help us or fix the issue. Disgusting customer service - especially when paying the amount that we have paid to stay here. Condo was also EXTREMELY basic, approx 10 clothes hangers between 3 bedrooms, dirty bed sheets, broken coffee machine, broken house phone and the list goes on..

Rented a house for my birthday, I had requested an early check in since I booked the house, will follow up everyday. I got there and no early check in. I walk into the house and the house was full of ants in the stairs, master bathroom, and other bathrooms. There was crumbs around the kitchen and floor, there was a bunch of hair in the shower, dust on top of the cabinet. The railing of sliding doors fill off dirt bugs. The house was gross I called so house keeping can come again because clearly they didn’t do their job. A fumigator came also but didn’t do the whole house, and was told he will come back the next day, never did… the property manager never called me, I was offered to move house but would have to pay. Not sure how that makes sense since the house I was given was dirty from the second I walked inside. Truly disgusting felt gross walking without shoes and sleeping on the bed. Horrible service from top villas and property management

House was not available after we booked. Now we are having to wait to get refunded. Feels like a scam. My trip was booked for 5/25 emailed me on 5/22 with this information That’s unacceptable and now I been told I have to wait 7-10 days for a refund , my daughter birthday is ruined thanks to topvilla Orlando This place is show you one house have you pay to to as it not available and hold your funds