TigerDirect – Cashback, Rebates & Rewards

I received a manufactured authorized refurbished HP ( HP 800 G2-SFF I5-6400 SYST2.7GHZ 1) that is super quiet and looks brand new. The hard drive is an SSD 256 gig and the processor is intel i5-6400 with quad processors. Excellent performance using WIN10. The finishing on the tower box is finished as good as new. The start up time is much better than my prior system. JOY does a great job with refurbishing to HP's specification, and the system comes with a new key board and mouse, It doesn't support HDMI cable from the HP to the but I had another cable that worked. The documentation from Joy Systems gave me a heads up. Naturally the windows set up from Microsoft was tedious to go through. I'd buy another system from JOY Systems any time.

Nice Windows 10 PC/Laptop for the money. Was a little more "worn" around the edges than I expected. Nonetheless, it does the job.

I was very happy with the customer service I received ordering my computer. When I placed the order it was on backorder. I when I called to check on the order I noticed that the price had dropped. The representative was able to cancel my previous order and placed a new order at the lower price, and was still able to get the computer in a reasonable time frame. She made the transaction very easy for me, and I was very happy with the service.

To update my original review: I finally was able to get a laptop computer from TigerDirect. However, I had to get involved, again, with TD’s Customer Service in order to get that order released and shipped. A lot of unnecessary hassle, the computer that I ordered from the other source did not operate properly; and, the computer that I finally ended up with from TigerDirect is a complete compromise to what I originally ordered twice and never did get. Business customer beware.

I purchased a refurbished monitor that I immediately experienced a problem. JellieBelle tried her best to get Microcad to authorize a RMA. She spent a-lot longer than expected to help me. In the end, Microcad would not respond to requests and she came through BIGTIME! Thank you JellieBelle! Because of her, I will remain a TigerDirect customer!

I have been a TigerDirect customer for a decade now. I used to work in sales in one of the Tiger Direct stores in Jacksonville so I know their products are reliable and the deals are fantastic and they also have an excellent customer service!! Highly recommend!!

Yesterday I would of given them 0 because their was no SERVICE. IF it would of been the same as yesterday I would have cancelled my order . To day was great and Thank You.

I have purchased several new and refurbished computers from Tiger Direct over the course of the last 10 or 15 years. All computers remained in fine working order, including the used lenovo laptop I purchased 8 years ago and am currently using. Around Christmastime, I ordered a laptop for my mother and it was backordered, Any issues I have had with TigerDirect have been quickly addressed by customer service. So ... I cancelled the backordered computer and ordered a different computer. Easy peasy.

This is my honest experience;1st, only one Chat associate caused me to give this 5 stars; her name is Cristal Gersa! After a very frustrating experience, where the full load of the negative experience, falls entirely on perhaps a couple of persons after contacting 6 associates (just proves the old story,how much damage one rot potato can do in a full bag), regarding my delayed return status on a refurbished laptop, which worked Ok but didn't serve my business needs. I called on 12/12/19, about 4 days after device received, to request an RMA. An associate told me request was submitted and I would receive an email with instructions in 2 or 3 days. To me, sounded somewhat too long, most e-commerce quite large places do it instantly and give you the option to pay for it been charged upon return, etc. and mostly, no more than 24 hrs. This request took 4 business days and didn't get worse thanks to Cristal Gerson, walking the extra mile and solved the issue contacting the appropriate Dept. to make them aware of my situation another name deserving credit of getting me out of my concerns and anger is Daphne Dawn that was the person preparing the needed RMA docs. and due email. Anyhow, all got me into the holidays, risking on the time return, etc. There are associates in the Customer Service phone line that really need re-training and a test on awareness of the Golden Rule, one in particular on day 3 of my frustration, a male with a quite broken English, stopped me and gave me a phone number to call; I got an answering machine and never a response; just a pathetic joke and lack of sensibility for customers!! After so much delay, I got an RMA finally arnd. 5pm (Florida time), on Thursday 12/18/19 but showed valid only until 12/25/19, just had one business day to ship, and hope it was the ship out date for the return, otherwise, the stress goes on! In resume I was determined for a fight due to the deficient Returns process and the Business Customer Service, but again the core value of this service was sustained by 1 Associate that really cares about fellow humans, and not just telling everyone what most like to hear! Please give Cristal the most deserved award to save the image of a "Tiger" that was in danger of looking like an alley cat. And preventing a customer to out of frustration, go into worst reviews and the Federal Trade Commission for a complaint on worst business Customer Service found on the web. Anyhow a few guys saved the day, but Returns process and attention to what a customer is told, all need an upper echelon meeting and take action without delay. Thank you Cristal, please clone this person and her commitment, to make more like her, she deserves the best. I just know her by cyber-words and the results of her care and truthful commitment to her actions. Happy Holidays.

I have ordered from Tigerdirect a few times and all have been a good experience. The products are what the advertise and the time of order till delivery is always right and I have not had to call or return anything. Very satisified with this company.