Titleist – Cashback, Rebates & Rewards

I recently bought golf balls from Titleist, taking up their offer (or so I thought) under the ‘Loyalty Rewarded’ scheme, which is essentially 4 for 3 on orders of a dozen balls at at time, so 48 balls for the price of 36. I ordered directly from Titleist themselves, using the promotion pages on their website. Strangely the discount didn’t apply when I confirmed the order, and payment was taken for all 4 dozen. I thought it strange, so I screenshotted the various pages that I’d ordered through - which gave clear information about the offer, how to order and more besides. Once it became clear that no funds had been returned I contacted Titleist customer services, in what I expected would be a straightforward case of accepting a mistake and remedying the issue. Instead I received several pretty blunt replies to the effect that I was in the wrong, the offer had closed, tough ‘you know what’! I asked for it to be escalated, and the position remained unchanged. I was told repeatedly that the offer had ended, despite the fact I’d provided them with screenshots of their own website that showed very clearly to the contrary. To make matters worse, during the back and forth they cynically removed the pages I had ordered through. I suspect someone within Titleist marketing realised they’d make a mistake and buried the evidence. For a brand like Titleist to behave like this is pretty shocking. I’ve bought and used their products for decades. Leaves a very bitter taste and a very poor impression of the values that exist inside the business. Also makes me very likely to go elsewhere when I update my full bag of kit later this year.

Terrible quality of stitching on stand bag- a whole section has come away from its stitching. Bought for a Xmas present and only 2.5 months out of the years warranty and just found out from the @Hotgolf customer service that Titleist won't do anything- the bag should have lasted alot longer than a year considering the amount of times it has been used Will not buy Titleist again!

Unbelievable, I’m done with Titleist, STADRY STAND BAG JET BLACK - 2022 - JET BLACK Paid around £250 for this bag, played a round in light rain, with bag in trolley, and under umbrella, played 14 holes due to light fading, kept bag in house for outside to dry, taking my car keys out the keys were damp, I thought maybe that’s just condensation somehow, I had to take my key fob apart and place to dry out for a few days, it dried out, now with rust inside, but thankfully still works, today I decided to put some items in my bag for a round this weekend, to find everything inside wet to touch, sharpie pens wet, Titleist pro v1 box soaked, so had to just keep balls, score card leather book wet, laser range finder with moisture now inside the lens, I recall my iPhone wallet being moist when I removed it, but thankfully again just the leather wallet got wet, the phone is waterproof, and fine, there’s water in every pocket that were all closed, also, what human designed this bag, looks great yes, but the bottle drinks holder actually holds any water that runs down the outside of the bag, there is no release for it to escape, no mesh that would allow it to release, very smart!!! This bag or probably cost Titleist £2 to make, it cost me circa £250, if my laser range finder doesn’t work properly, I’m going to open a small claims court case, where’s the quality control testing that the factories are using the correct waterproof materials?? I’ve used Titleist for years, been fitted for all clubs at their Cambridge fitting centre, also not impressed by the YouTube video, showing how off their balls are after a YouTuber tested a whole box of pro v1’s in Epsom salts, I still trusted using pro v1’s after that, now I’ll be using Srixon Z Star balls, I’m getting a full refund for this useless bag readers, don’t buy from Titleist people, unless you’re sure it’s good quality, which is likely to be in their older stock. I’ve just spoken to Jo at Titleist, after returning the Titleist bag to Express Golf, which she the, know I had done, I’ve had a call to say, Titleist don’t supply to them, so I’ve had to take it up with them. I thanked Jo, I told her I won’t be buying from Titleist again, I’m a man of my word, they’re clearly making junk now, not too impressed with the plastic they’ve put in my T200 irons, very cheap feeling, my black wedges I’ve just purchased are lovely, but they’ve got to go now SM9 60 and 56 degree in black, just about to buy a Scotty Cameron Special select square back putter, the bag I purchased said waterproof, I now have to buy a new laser range finder, thanks Titleist, another business where loyalty means nothing, all my golf clothes are footjoy, probably 10 polo shirts, I have their icon golf shoes, please avoid this company, I’d feel so much better if you saved your money for a better product, and a better buying experience, Mizuno, Ping are really the best, I’ll be buying from them, you might think whatever, but I’ve used Titleist for 15 years now, I’m done, once I experience after sales, and it’s awful, it’ll cost them so much more than me, I delete these reviews when I’ve been treated in a fair way, they sold me a product which was a shambles, the people at my golf club in North London will know all about it, they listen, our pro shop only sells the wedges, it’s where I purchased mine, I’ll be telling the pro to not use them, he got them in because I kept asking, it embarrassing now. I’ll start selling the Titleist stuff I own now. Irons T200 4-GW, wedge SM9 69 and 58, 58 hasn’t been used yet both black finish, D grind. Scotty Cameron Special Select Newport 2, I don’t use their Drivers thankfully, mine is a PING G425, that’s staying with me, be wise out there people.

Worst customer service I’ve ever experienced my 5 iron snapped in the grip as requested had to send item back via my club pro after 3 months heard nothing so tried to contact them to find out why, was spoken to by a very rude person who wouldn’t even talk to me but told me to tell my club pro to email then after numerous emails phone calls I am still without my 5 iron this is now 9 months and still no answer. This is not good enough and I certainly won’t be purchasing anything from titliest again,having already spent thousands with them if this is how you treat customers can’t see you being in business very long certainly won’t be recommending you

Good irons as always from my local pro