UPERFECT – Cashback, Rebates & Rewards

After relatively long communication with UPERFECT customer support they proved they learn and can find solutions to keep their customer satisfied. In my previous review I complained about their customer support, difficulties in communication and quality of one of their products. Once they learnt where and what the problem is they offered a new and better model for the fraction of the price, delivered it in very short time and even added a surprise, a very smart monitor stand. So, yes, I feel confident to increase their rating to 5 stars.

I ordered a 18.5 inch monitor with a stand. I recieved the stand first and a week or so later I got the monitor, which works just fine.

UPERFECTmonitor is the company offering rather large choice of portable monitors from very small to 18.5 inch. At the beginning all looked perfect, so I bought myself a 15.4 inch one and here first disappointments came. The monitor cannot be powered from USB-C from computer because it requires too much power. Every time you rise the screen brightness it reboots. So, you power it with external power supply on one USB-C port and connect the computer on another? Nope, not gonna work, because power supply on one port blocks the signal on another. Only working option is power on USB, signal on mini HDMI. Next you learn that every time you power off the monitor it looses your settings, i.e. you need to set it up again. Now, the irony here is that it is advertised as "portable", so you take it with you, connect here or there, once a month or three times a day and every time you have to set it up. That is some "portability"... Next disappointment is their customer service. Actually a disaster. I wanted to buy their new 18.5 inch monitor, but having the experiences with 15.4 I asked a simple question "will it keep settings when powered off"? First I got the answer from (I suspect) a chatbot having absolutely nothing to do with my question ("please, give you order number"), then next several exchanges were with (probably) persons who either did not bother to read my question or had a very limited command of English (example reaction: please send us a short video showing the problem" and I was talking still about 18.5 monitor I WANTED to buy). Finally I got in touch with real person, seemingly English native speaker and there I was explaining what I want again and again still getting answer of the type "The 18.5'' monitor can automatically save all the settings as long as it is charged". Of course it keeps settings when it is powered, but will it keep them when powered off? Believe it or not, I still did not get the simple answer of the type “yes, the settings are stored and will be applied every time you power on the monitor” or “no, they are not stored”. So, buying the products from UPERFECT comes with certain level of risk, of which I would like the future customers to be aware.