Vince – Cashback, Rebates & Rewards

I ordered 2 skirts and a pair of sandals from Vince. When my order arrived the package contained the 2 skirts and a box with sandals. The outside of the shoebox had the correct sandal name and size but when I opened the box it contained the wrong style sandal, the wrong size, and the soles of the sandals were worn! I tried calling and got the same recording everyone else reported so sent an email. I quickly got a reply back asking me to send pictures to show them the issue. NO reply and I followed up with another 5 emails AND STILL HAVENT GOTTEN A RESPONSE! I went online and submitted a return request for the WRONG sandals and one of the skirts. Where is the customer service and where is the quality control?? How could they ship out a pair of used sandals in someone’s order?? Disgusted. I hope they refund my money!

In March 2023 bought a beautiful cashmere sweater that was half off but I still paid over $300 for it. It began to pill immediately. When I complained about this to them they first said "We are so sorry to hear that your item is defective". When I followed up with pictures they said: "Please know that Vince does carry product that is made with very delicate materials such as cashmere, silk, etc which have natural tendencies to pill. Therefore, pilling will not be deemed a defect by our quality control team as this can naturally occur due to a multitude of reasons such and increase in temperature, being rubbed against any sort of surface, etc. To remove pills, drag a de-pilling comb over the surface of the item, paying extra attention to spots where friction occurs, like under the arms. This type of tool can be purchased at places like Target or on Amazon. To reduce future pilling, we recommend washing the item regularly according to the item's care instructions. This will ensure the fibers remain in the best shape possible." I do not recommend buying cashmere from this store.

I ordered a large cashmere sweater which was way too large and returned it vía federal express immediately. I have not received a credit in five weeks even though federal express claims they dropped it off at their facility. Client services has responded poorly and untimely and keeps asking for more receipts from fed ex. It has been a hugely terrible customer service process. And I already ordered and paid for a new medium sweater.

The absolute WORST customer service. It’s a total joke. The phone number listed says they are out of office at all times. When I finally received an email response, the representative was rude and unhelpful. Do not waste your time with this brand, not worth it

I was shopping on the website for my husband looking for Christmas gifts until I realized they have the same exact cashmere beanie hat in the men’s and women’s section except the woman’s hat is more expensive. Overcharging women. Brands that do this disgust me. Will never buy here again.

Hire management that have a clue. The lady at Bellevue Square was not just rude but unfriendly, unwilling to help resolve my question and hypocritical and super defensive. Extremely bad. I want to know my GC balance and she Refused to do it... It says " DOES NOT EXPIRE " ON THE BACK?!???!!!

Customer service is ridiculously bad. They received my return more than a month ago but never issued me the refund. Customer service number online is never picked up. Stay away from the brand. I emailed them multiple times - slow in response and up to today the issue is still not resolved. As a frequent shopper for years, I’m very disappointed but this lack of honesty and credibility and will never return.

Hi all, I am really surprised about all the negative reviews. I came here today to write a positive review. I have been shopping at Vince for years. Their clothes are just too beautiful and different form all the other retailers. But I would like to give a shoutout to the staff at the San Diego Vince store and the online customer service returns department. Very accomodating always!!!!!

I was disappointed about Vince customer service in the beginning. (ps. you can read it from my previous review.) However, Vince answered and explained to me what's going on which made me feel a big relief. I got my refunds a week later and definitely, I will shop Vince again!!

Great when things go on sale. I have a wool/cashmere blend sweater and it pills too easily. The pieces from years ago are amazing quality. However, I will say the one thing that Vince does well is cashmere. Their cashmere is great quality as of 2021 and worth the price (on sale). I'll pick up a piece or two and hopefully they'll keep quality top notch on other items too. Overall, nice line and even better on sale