Winc – Cashback, Rebates & Rewards

I ordered on 10/11, it is now 10/26 and I haven't heard anything. I called the support number and it hasn't been processed yet - what? I asked for a refund then, but I can't do that since it is being processed - what? I asked to cancel the subscription and that was fine - I'll see if that actually happens. I ask when I can expect the wine and am told that if I re-do my subscription, it could be prioritized - what!?!? Seriously, I laughed out loud. All done, no thank you. Hopefully I actually get the wine and am no longer charged.

This company is a SCAM!!!! Do not waste your money. They make it extremely hard for you to cancel your membership, and try to give you other options around it, which all end up to automatically charging your account, then you HAVE to use the credits (they do not give you refunds). You can't use your credits if you cancel your account, so you have to use your credits before you cancel. It is a SCAM! Terrible customer service. Once I went to cancel my account, she asked me if I wanted to change to bi-monthly. I said "no cancel my account", then she asked if I wanted to do it quarterly. What part of cancel my account don't you understand? THEN, she tells me that she cannot cancel my account because I just placed an order and it hasn't shipped yet. My account couldn't be cancelled after I already ordered with my credits! SCAM SCAM SCAM.

You cannot pause the subscription, but they usually get a reminder email a few days before to decide whether you want to to order or skip the month. However, TWICE I did not receive the reminder email and automatically got charged and mailed wine I did not want. Customer service did not take any responsibility. Shame on me for making the mistake to stick with winc after the first "email glitch." At this point, it's either a conscious SCAM, or one of opportunistic negligence. Either way, there's plenty of other places to get your wine!

Awful customer service!!! It is impossible to cancel this subscription service after you start it. I can’t even delete my card info. Avoid this at all cost.

I joined winc wine club to give mail order wine a try - way back in February when the virus spread was still new information. My first box of wine was AWESOME! I was looking forward to more orders when I was exposed to someone with the virus. I decided to cut costs, and this subscription was one of the targets. I went to the faq page and searched for "cancel". Then I called customer service. They obviously have a script to read, for customer retention tactics. But once they heard me say, No, please cancel my subscription now. It was done. I will rejoin at some point, it is fun to try new wines.