Zales – Cashback, Rebates & Rewards

I want to compliment the sales rep at the Collierville Tn store in the Carriage mall. (James) He is an AMAZING EMPLOYEE!! I had my wedding ring repaired and what was supposed to be a two week process turned into almost two months. My ring guard was broke. James kept me very calm throughout the ordeal. He was informative and he set clear expectations even some of the news he shared concerned me. He assured me he was going to do all he could to get the issue resolved and he did. He clearly shows he loves his job and he cares about the customer. I was a customer service manager for almost 30 years. It would have been an honor to have him on my team. The end result made the wait worthwhile.

I, Hade A Exceptional Retail Experience At Zales Jewelry Located In Santa Rosa, California. I, Was Returning A Item Previously Bought Earlier, And Rosie Greeted Me, And Provided Me Expertise In Resolving My Return And Refund Quite Simple. Rosie Also Showed Me My Birthstone Rings I, Mentioned To Her About Earlier, I'm Thrilled To Say, I, Purchased The Ring, With Rosie And Staff . My Experience At Zales Was A Very Easy Going Memorable Shopping Experience. Good Customer Service At Zales Jeweler's In Santa Rosa Store. Five Stars To Rosie And Staff. From; Carolyne C. Rohnert Park. California.

Zales the diamond store I can’t say how much I loved zales there customer service there jewelry I can’t say more wonderful things about zales. The other day I was looking for something cute not really expensive for my mother in law and The Manger Anna helped me and pointed me into one of there necklaces that they had and it was wonderful it was in my price range metal of the jewelry was good it was silver it was gorgeous mother in law loved it and wears it everyday thank you zales family my experience was wonderful

Truly excellent customer service- had an issue with the Shipper (UPS) losing my order and Zales took ownership of the problem and handled it promptly. Customer service agents were helpful, friendly and effective. 10/10 highly recommend.

My experience @ sales was straight do to the help of Zach. My wife loves the ring. So we all are happy thank you sir! And I will recommend everyone Zach Doxie