3dcart Tracking Order Status

Be very careful if you sign up with these people, and I suggest deleting your credit card from your account as soon as you have paid, because if you don't they will one day just grab more money out of your bank account without notifying you. I signed up six months ago and had decided not to continue because for personal reasons I was unable to set up my shopping cart. I thought they'd send me an invoice or some sort of notice, but no. They have just taken money out of my account without notice. I just happened to see it on my bank statement. It would have been common courtesy to let me know ahead of time that this withdrawal was coming up so that I'd be able to tell them of my decision. They refuse to refund it, saying "all sales are final." These are the kind of jerks that give online businesses a bad name.

I have recently signed up and even though the initial purchasing process was a little confusing, I had received a call from a 3d cart employee who helped me throughout the process and explained everything that I would need for my website. So far, I have been completely happy and excited about using the website.

I am loving 3dCart! The software and support available online are well written and super helpful! I am loving the results of my free themed website and especially the price. I'm withholding the 5th star only because I haven't launched my site yet, and want to wait to get through the gate before giving a total "thumbs up". I believe, my frustrations with the timeliness of their live support response (recorded in an earlier review) is due to circumstances beyond their control, i.e. the pandemic, and am now very satisfied with their response time. While the chat isn't "instant", and requires patience, the wait for phone support has been very reasonable and they are very, very thorough and helpful. And they really have someone there around the clock, every day! I like that they have knowledge based articles covering every problem I've had so far and always send me links to back up what they've told me, so I barely have to take notes! ;) Go 3dCart!

Good.tesnet trust wallet

I have gone from extremely frustrated and disappointed, back to hoping this will work as well as I imagined when I decided to move to 3dCart. I have been trying to set up a store, migrating a rather large site from another server (small company, owner retiring and pulling the plug) with a deadline. At the start I got a little bit of technical help. 3dCart has an excellent online knowledge base as well as help icons all over their pages. Quite intuitive and straightforward. I like that. However, for online support "Chat" isn't "chat", and I've waited days for a response to valid tickets started on chat. Spending time in phone que, can also be frustrating, but so far has yielded better, if not perfect, results. That wait can easily be an hour (during the day). Since the support staffing is 24/7, I am going to try evening support when I can. Meanwhile I've had to turn to other friends and consultants for answers and solutions I would rather have gotten from 3dCart. I am not launched yet, but feeling more confident that it may work out. I got a response here from 3dCart. They reached out, contacting me when I could not get through to them. I hate that this is what it took, but appreciate that they were/are paying attention. Dealing with the issues being created by this pandemic is a challenge at all points in the logistics chain! The increased demand for online solutions, i.e. new web stores, is real. I hope 3dCart can stand up to the challenge.