Active Era Tracking Order Status

Super expérience client avec Armando ! Après avoir rencontré un problème avec notre matelas de moins de deux ans, Armando a su se montrer (très) réactif lors de notre prise de contact avec le service client. Il a étudié le problème et nous a proposé un remplacement dont nous attendons la livraison ! Moins d’une semaine pour régler le problème ! Merci Armando :D

I had bought a scale and it stopped working after 10 months. I contacted Active Era because the purchase was still under the warranty guarantee. They sent me a new scale in a few days. All the process was easy and fast.

The customer service provided by Jenny was second to none. Quick to respond to my issue and helped throughout the process to get the issue resolved. Very much apprecited the time and effort Jenny provided to an issue that was caused by me, not the product & not the company.

I recently contacted Active Era to report that the airbed I purchased four months ago had started to loose air during the night having previously only needed to be topped up very occasionally. I was expecting to be told that I would have to return the product before anything could be done and that at the very least I would be without it for some considerable length of time if the claim was accepted at all. I was delighted when I was contacted by Armando in around an hour and told that he would be sending out a replacement immediately and that they would not even require me to return the original item. The replacement arrived at around lunchtime the following day. If there is any way in which the company could have improved upon this level of service I am unaware of it.

Fantastic customer service. We used our airbed once and it was deflating the second time we went to put it up. Tried the patch provided to fix it but it was still deflating. This was no problem for Jenny at customer service. After providing pics Jenny arranged for a replacement bed to be sent out free of charge. The bed the first time it was used was so good- super comfy and easy to use. Much better than your average air bed, which is low to the ground. Would certainly buy again from this company.