Allianz Assistance Tracking Order Status

Claimed for an event following the sad death of my lovely mum. The whole process was very straightforward only needing to explain our situation and provide a copy of the death certificate and invoice for the event. The money was refunded in to my account within a week of making my claim. I would recommend taking this insurance out.

Was very pleasantly surprised to receive a pay out after missing an event due to COVID. Always buy this insurance for event tickets for the peace of mind but the first time I had to claim I was expecting a battle to get my money back but surprisingly it was no hassle. The online form was very intimidating, requiring uploads for medical notes etc... but I just uploaded a photo of a positive lateral flow test for all the mandatory uploads and the claim was accepted.

I have worked with many assistance companies in my role as a US-Based flight nurse. A friend asked me to help with her travel medical issue. I was dreading calling, anticipating hours on hold. Quite the reverse, I got through almost immediately, explained the situation to "Trish" who was the Allianz rep. Trish was very understanding and actually conveyed a sense of concern. Trish quickly took the information and as promised called my friend and reassured her that Allianz would help her. I would have to say one of the best experiences with a travel assistance call center in many years !! Well done Allianz... Steve Williams, REVA

good experience

At the end of June I submitted a claim for 3 tickets for the Lytham festival, as one of the tickets was very seriously ill in intensive care and unable to attend. As a result we felt unable to attend. From the outset we were aware that it was difficult to contact the company. Eventually I received a refund today, 4 months. Just sit tight and wait for Allianz to sort out. If your claim is valid you will be paid!