Art Tracking Order Status

Screw these guys. I got my 'art', which looked a lot like a low-res scan blown up, and there were gaps in the frame joints so big I filled them with putty. Never again!

Over the years I have purchased many prints, framed art and canvas art from art.com and have never had a problem. In one case where I did not like the art after I received it, they were fine with me returning it and even sent a prepaid label. In a case where my daughter's art arrived framed partly over the name of the artist and title of the print, they send another, properly done, without requiring the return of the first. But otherwise my art has been great in terms of quality, packing and shipping. Five stars.

Highly disappointed in my interactions with this company. I ordered 2 prints, custom mat, frame, etc.. and spent $700. The first print arrived fine, the 2nd print arrived 2 weeks later, the wrong size, the wrong mat. When I reached out to customer service they were AWFUL to deal with. You are required to jump thru hoops to explain, show, etc... how they screwed up. I provided order numbers, pictures, etc... and still they were not satisfied and required me to locate my order acknowledgement email, etc... It was a terrible customer service experience. Never never never again will I order from art.com. Terrible customer service.

I have ordered 3 pieces from Art.com and am very pleased. They are beautifully framed. The website is easy to use. The orders were delivered before the estimated date and were very well packaged. I will continue to order from them.

I just order and about 20h later cancel an order (for some reason) and the cancel it right away, very easily, by chatting, no phone call required. Not bad compared to all the bad review I see on the customer service.