Avoya Travel Tracking Order Status

My experience was similar to others. They promised some things on their website and then backtracked after booking. Maybe they mean well, but just stick with the websites -- what most travel sites and OTAs, gives you what it says it will give you.

Had a trip booked through Avoya's agent, 'Dano.' He misrepresented and shorted the shipboard credit until after we booked and it was too late to change. He also managed to mess up the airline reservation and, instead of us getting to our departure port early in the morning two days before cruising (so we could have 2 full days exploring the historic city before departure), he messed up the flight reservation and we didn't get there until late at night, so we only had 1 day to explore. I haven't written before because soon after we returned home, my dear spouse was diagnosed with a fatal illness. His slipshod lack of service shorted my spouse that extra day in port that she wanted so very much - but she never got. I cannot, in good conscience, recommend him or the Avoya travel agency.

I can't get them to stop emailing me with ads. I have 'successfully unsubscribed' several times and the emails keep coming. They even show up after I make them SPAM.

Avoid this company if you can. Lost an $800 deposit due to agent not canceling a trip I requested to cancel.

All Avoya agents are actually independent travel agents that just work with Avoya but are not governed by Avoya. For 3-4 years I worked with an Avoya agent and then last year when the pandemic ramped up and my cruise was cancelled by the cruise company I attempted for more than 6 weeks to reach my agent and heard nothing back from her. Because I had used an agent for my booking the cruise line would not speak with me directly so I reached out Avoya and asked them to intervene, which they did, but instead of requesting Future Cruise Credits so I did not lose my perks, they requested a full refund and then said they could not go back and change how my booking was resolved. Because I paid for part of that cruise with gift cards I was issued that part of my refund with gift cards and then when I wanted to book a new cruise I was advised by the cruise line to go back to Avoya since they had my history for perks, etc. I did go back to Avoya and have had one issue after another with the agent assigned to me. He is a very nice person but there have been issues with my booking from day 1 and when I contacted Avoya I was told that all of their agents are independent and they cannot provide oversight on my dealings with him or address issues with the payments I've made that are not reflected in my invoice, etc. I have had to reach out to the cruise line multiple times - waiting on hold for no less than a half hour for each call - just to be told that my booking looks paid in full on their side but I have no paperwork that reflects that status. Based on this experience I will never use Avoya again and would advise anyone else considering using one of their agents to be very sure up front what services they are actually getting and if they have any recourse should they encounter problems along the way.