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Bedman Tracking Order Status

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Bedman Rating

TrustScore 4.9 out of 54.9Reviews 55

Last Bedman Reviews from Trustpilot

Danielle Banks
Shocking! Assault!

First of all when I originally placed my order and confirmed cost I was pretty happy. Delivery day came for them to announce the £30 delivery fee. Then to be told it is not longer a morning delivery and can be up until 3pm. I was told at 410pm they would be with me within 40 Min. They showed up at 7pm. The guy bright the bed in and went to leave. When I said I was told the bed would be built and I got my phone to show this. He then started to make a call and pushed me into a door as he stormed past me. I yelled out and he then said oh sorry.he knew exactly what he was doing. Just didn't count on me making contact with the company about it. He goes through to build the bed he said there's no space. All he was to do was lift a single mattress in its side that's it. So he done that, build the bed including putting the feet in with the plastic still on it. He brought the wrong headboard but my daughter did decide she was ok with the one she got anyway. I messaged Allan the guy who I've dealt with for nearly a week who said he will investigate. He came back to tell me the driver and his partner for the sack. Do I believe that? Not at all. I requested the delivery fee refunded and was refused. So now I'm going to have to go through the police and report an assault. Allan said they have security checks on their delivery guys but I very much doubt it if the guy can't even build a bed without getting upset.

Jacqueline McNulty
Horrible

Horrible. Deivery was 5 hours late. Base and mattress smells like literal s**t and he doesn’t reply.

Karen Quayle
Bed got delivered 1st February side…

Bed got delivered 1st February side panel had damage to it and slight flaw on foot end, matress was very poor quality, contacted the owner ali and asked for refund which was denied as he said because off covid, he offered too bring replacement sides and upgraded mattress at an extra cost to myself, explained that I was within my rights under the consumer rights act, still refused refund, promised to deliver replacement sides and mattress on Saturday the 5th February, waited in all day, numerous phone calls back and forth to then being ignored!! Absoloute shocking service! So basically been left with a bed thats not fit for purpose!! Avoid this company, they also trade under numeourous names so be aware,

Nicola MacArthur
AVOID, go elsewhere an save yourself the hassle!

AVOID, AVOID, AVOID!!! Bedman/Mattressman hold good variety of stock but the customer service is practically non-existent. We Pre-ordered a Birlea bed waited more than 8 weeks for it to arrive. This was 2 more than we were told originally. Bed was damaged and customer service was shocking! Bedman didn't even contact when it was in stock! My partner had to call to ask why the website showed stock but we hadn't received ours, yet they had taken our money 8 weeks prior?! Bed arrived and boxes were damaged, tried to call customer service...no answer. Opened boxes to inspect and bed was slightly damaged, called customer service for advice...No answer. Decide to build bed and cam dowl snaps so we cannot finish building bed, call customer service...no answer AGAIN, so we call the sales team. Customer services get back but they are the sister company Mattressman. Very unhelpful staff. Their words are "they are overworked and under staffed"...which given our experience, I can certainly believe. However, this attitude certainly trickles down and its the customer who inevitably suffers! It took days and still no resolution, so I use my initiative and call manufacturer to get part. It takes 15min and I have a solution so I let customer service team know. The manufacturer informs me the damage must be reported through supplier so I need to pay £16 for the cam dowl pack which should be refunded by Bedman. Almost 12 weeks after and we finally get resolution from bedman they refunded the £16 and offered a pathetic £24 compensation for inconvience and damage to the bed. This wouldn't even cover all time it took me dealing with customer services, had I been able to charge them an hourly rate for my time!! Terrible, not worth the hassle dealing with them. If you have a issue then you practically on your own to find resolution.

Vicky
Worst company i have dealt with for a long time

First bedframe was broken, so I refused delivery. A replacement was due to come on monday by 1PM. Didnt arrive.Called cust services but they were busy so I was put through to Sales, they took my details, said someone from cust services would call back. I called them 3 times that day, apparently they were too busy going through emails from the weekend. Said I wanted to cancel but I couldnt do that til I got through to customer services anyway! Called again on tuesday morning, still busy. Asked for delivery company and ref no. so i could call them myself- delivery company informed me that the headboard was broken so they didnt send it out! Cust services finally got back to me, just apologised, like that would make a difference- i still dont have a bed! If bedman called the delivery company instead of trying to get through to cust services, it would have saved alot of time and hassle! If you dont have enough staff, employ more- its simple. The cust should't have to lose out because someone cant do their job! I've now lost 2 days wages and still dont have a bed! I was told that no compensation is offered for loss of earnings which is "clearly stated in our terms & conditions!" Save yourself the hassle, go with someone else!! I wish I did.

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The Most Popular Postal Services and Parcel Couriers for Bedman

Place Courier Service Official Website Tracking Number Sample
1 USPS (US Postal Service) https://usps.com USPS tracking number: 9470136895232963002713
2 FedEx (Fed Ex, Federal Express, FedEx Freight) https://fedex.com FedEx tracking number: 927512975376
3 UPS (UPS Freight, UPS ground, UPS.com) https://ups.com UPS tracking number: 1Z662F416878787827 or 23491875
4 DHL (DHL Express) https://dhl.com DHL tracking number: 5753619701
5 China Post https://chinapost.com.cn China Post tracking number: AQ321816631CN
6 Old Dominion Freight Line https://odfl.com Old Dominion tracking number: 25712420535
7 XPO Logistics https://xpo.com XPO tracking number: 869381693
8 4PX Express https://4px.com 4PX tracking number: 00340434499362892642 or LP00514568579700
9 YRC Freight https://yrc.com YRC tracking number: 668-179383-5
10 Estes Express https://estes-express.com Estes tracking number: 0178212964
11 OnTrac https://ontrac.com OnTrac tracking number: D10013200211502
12 R&L Carriers (RL Carriers) https://rlcarriers.com R&L tracking number: 42973815-6
13 Saia https://saia.com Saia tracking number: 106171929500
14 LaserShip https://lasership.com LaserShip tracking number: 1LS729803781458
15 Yanwen Logistics https://yw56.com.cn Yanwen tracking number: UG475165684YP
16 EMS https://ems.post EMS tracking number: EV938507560CN
17 ABF Freight
https://abf.com ABF tracking number: 223092709
18 Yun Express (YunExpress) https://yunexpress.com Yun Express tracking number: YT2215821272057566
19 LBC Express
https://lbcexpress.com LBC tracking number: 362266453096
20 Royal Mail https://royalmail.com Royal Mail tracking number: LO036472951GB
21 MSC https://msc.com MCS tracking number:
22 SF Express
https://sf-express.com SF Express tracking number: SF1312268593906
23 Canada Post https://canadapost-postescanada.ca Canada Post tracking number: 2000556244262499
24 TNT https://tnt.com TNT tracking number: GE695447441WW or 199863650
25 Deutsche Post https://deutschepost.de Deutsche Post tracking number: LY359583976DE

All supported postal services (549)

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