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BELSTAFF Tracking Order Status

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BELSTAFF Rating

TrustScore 4.9 out of 54.9Reviews 99

Last BELSTAFF Reviews from Trustpilot

Uma
Horrible experience!!!

I would give zero stars if possible! I had to return an expensive coat (1k) and started the return process on *10/11/2022* !!! I still haven't received my refund. When you reach out to customer service you'll just get standardized answers. No help at all. They are sorry...bla bla bla. First my return was lost at their warehouse location in Jersey... now...it was just loaded on a pallet..and is still stuck in transit. Whenever my return leaves the US and arrives in the UK... it will take another additional 10 days until I might get my refund. They have had my money for way too long. I am out of patience and furious about the whole experience. The return process is an absolute joke, no transparency to the customer and all you get is a hollow "sorry" mail. Never thought I would say this about a well known brand like Belstaff...but: DONT ORDER ONLINE FROM THEM IF THERES A CHANCE YOU NEED TO RETURN IT. JUST DONT DO IT. NEVER AGAIN!!!! Update: my return reached their warehouse in Poland 2 weeks ago. To this day no refund!

colin thomas
Poor service

BELSTAFF USA sent an expensive t-shirt in completely the wrong size. Chat line representative apologetic but unable to assist because of "procedures". The parcel has to be returned for a refund and the correct size reordered. What a faff !! Requested a call from their CEO , but his/her contact details were not, apparently, to hand.

Giorgio Fiorini
Stay away from their online store!

Stay away from their online store. I asked for a refund, and they made me print a useless returning code with DHL, that che courier wasn't able to take /Waybill code was missing). They still couldn't solve the problem, after weeks.

Bill Ledger
Took literally 5 weeks to get my…

Took literally 5 weeks to get my refund. They used the slowest return shipping method imaginable and had it shipped to different warehouses. So the shipping of the return took 2 weeks for them to receive. Then, it took them another 3 weeks to process the refund. This is even after me following up with them 5 times and each time I was told everything is on schedule and to be patient. 5 weeks is unacceptable in 2022. Products are 5-star so buy from a 3rd party and avoid at all costs buying direct. Hard to believe a high end company that charges as much as they do could fail so miserably in customer service. Don’t believe me, look at all their negative reviews about the exact same horror stories of returns. The CEO or executive I’m charge of returns needs to be fired for letting this go on for so long. Unacceptable

Steve Verrall
I won't buy online from them again

I won't buy online from them again Ordered an item for next day delivery. It didn't turn up. Email from DPD saying that is was lost at the depot. Asked Belstaff to send another - they refused and said they couldn't until the other one was found and returned - same story for a refund. I made 2 phone calls and sent 7 emails. Eventually got a refund 1 month later after raising a complaint through PayPal. Their customer service is responsive but ineffective - clearly disorganised, system bound, and zero empowerment or initiative.

Antonio
Very ridiculous company

Very ridiculous company. Two times they have cancelled my order. Two years waiting for one leather jacket. I will never more place an order at this incompetent company!

Experience_Whisperer
Outstanding Customer Experience

Thank you James @ Belstaff for your assistance! I just wanted to let you know I received the gift package today. My boyfriend absolutely loved the jacket and sweater and was over the moon! I am very grateful to have received the package so quickly. Belstaff has exceeded my expectations. The packaging was wonderful! I deeply appreciate the customer service and expedited delivery. I will absolutely purchase again. Thank you thank you thank you!

Fair Comment
Ordered jacket, Poor Service

Ordered jacket, but was to small and returned for exchange, but took ages for exchange, so asked for refund, having entered in to there terms and conditions, they breached their own terms and conditions by not issuing my refund in the correct time and still waiting. They blamed Covid, there own warehouse, they said they still had 4 hours to refund me, but no refund in account 24 hours later, BELSTAFF BIG TIME COMBOYS

Yannis
Warning to Belstaff website. Liar and Scam!

Liar, fraudster and scam! Terrible service. After being a customer of many years and spending more than thousands of dollars with Belstaff , i can now say after tasting their after sales service i will never be buying from them again.

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The Most Popular Postal Services and Parcel Couriers for BELSTAFF

Place Courier Service Official Website Tracking Number Sample
1 USPS (US Postal Service) https://usps.com USPS tracking number: 9470136895232963002713
2 FedEx (Fed Ex, Federal Express, FedEx Freight) https://fedex.com FedEx tracking number: 927512975376
3 UPS (UPS Freight, UPS ground, UPS.com) https://ups.com UPS tracking number: 1Z662F416878787827 or 23491875
4 DHL (DHL Express) https://dhl.com DHL tracking number: 5753619701
5 China Post https://chinapost.com.cn China Post tracking number: AQ321816631CN
6 Old Dominion Freight Line https://odfl.com Old Dominion tracking number: 25712420535
7 XPO Logistics https://xpo.com XPO tracking number: 869381693
8 4PX Express https://4px.com 4PX tracking number: 00340434499362892642 or LP00514568579700
9 YRC Freight https://yrc.com YRC tracking number: 668-179383-5
10 Estes Express https://estes-express.com Estes tracking number: 0178212964
11 OnTrac https://ontrac.com OnTrac tracking number: D10013200211502
12 R&L Carriers (RL Carriers) https://rlcarriers.com R&L tracking number: 42973815-6
13 Saia https://saia.com Saia tracking number: 106171929500
14 LaserShip https://lasership.com LaserShip tracking number: 1LS729803781458
15 Yanwen Logistics https://yw56.com.cn Yanwen tracking number: UG475165684YP
16 EMS https://ems.post EMS tracking number: EV938507560CN
17 ABF Freight
https://abf.com ABF tracking number: 223092709
18 Yun Express (YunExpress) https://yunexpress.com Yun Express tracking number: YT2215821272057566
19 LBC Express
https://lbcexpress.com LBC tracking number: 362266453096
20 Royal Mail https://royalmail.com Royal Mail tracking number: LO036472951GB
21 MSC https://msc.com MCS tracking number:
22 SF Express
https://sf-express.com SF Express tracking number: SF1312268593906
23 Canada Post https://canadapost-postescanada.ca Canada Post tracking number: 2000556244262499
24 TNT https://tnt.com TNT tracking number: GE695447441WW or 199863650
25 Deutsche Post https://deutschepost.de Deutsche Post tracking number: LY359583976DE

All supported postal services (549)

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