Betabrand Tracking Order Status

I expect delays with preorders, but supposedly in stock sale items should not have much delay in shipping given the EXTREMELY generous and liberal shipping times stated on the website. I love the items I have bought/received, but the wait for processing, handling and shipping is ludicrous. I do find the prices to be extremely high, for the items. But they are well made if you can get them into your hands.

Products are decent but very overpriced. They have frequent “sales” but they’re eternally out of stock on anything that isn’t an XXS OR 4XL, so all the “sales” are a joke. The only way to get an average size is to purchase when it’s available for preorder and then wait 6-10 months to receive it, but you can bet they will charge your card immediately. By the time your preordered items arrive, you could be a totally different size, but good luck exchanging because you guessed it—everything is out of stock.

Long time customer here... things have changed, and not for the better. Betabrand used to be known for great customer service, superb quality and pants that fit. Well, no more. The last thing I could get there was a pair of jeans, and that's all I have anymore. Their "sales" never have anything in my size, and what they have in my size? It is in hideous pastel colors. Did you hear the 80s haven't returned? There's a reason for that! Same reason why a lot of 80s hairdos haven't made a comeback, Betabrand! Stop advertising sales that never have anything for your average-sized people--14/16. There's never anything left for us.

I've ordered from Betabrand twice. I really do like the pants, but their shipping is atrocious. It's bad enough that I likely won't order again. Waiting 4 weeks to receive 2 pairs of pants is far too long. If you're going to order, expect to wait a long time to receive them. I wouldn't recommend buying them as a gift because the shipping is so unpredictable. The first time I ordered them, they took so long that by the time I received them, I'd forgotten I ordered them. Also, even though they are nice looking pants, they are desperately overpriced. I only purchase what I can get on sale and would tell anyone else do the same.

Problems with my order: When I started a return process, the item was not eligible for returns. I absolutely would have noticed a detail like that when ordering. One email to customer service and I had a free return label within 6 hours. After waiting 30 days for delivery of the other item, I asked customer service to cancel the order. Had my Paypal refund that day. No communication beforehand from Betabrand about the delay. Too much trouble to deal with this company, but appreciate the great customer service.