Bobbi Brown Tracking Order Status

I love Bobbi products I really do but for the love of god why are they so expensive when the cases break so quickly on things like pressed powder and bronzers etc. the plastic snaps and the top is then useless and then your expensive product is exposed. It’s so annoying. I’ve been wearing Bobbi for over 10 years but I’m looking at other cheaper new up and coming brands.

Long wear cream shadow vanilla is a nice base colour but the stick is rubbish! Paid £27 for it to snap or come out while I took the top off. Think this needs to be potted can see what u get for your money and no breakage. Looking for something similar as this is expensive for what u get. Checking reviews out on here they really need to pull their socks up. I would be horrified if people I employed was doing this to my company

I tried to make an order using an offer code. It appeared to work but they didn't add the promotional items. As it was they evening there was no help available. The next day I tried to use the help chat to clarify and the first help person was very rude - if you didn't place and order I can't help and ended the chat with no warning. The second help person was more helpful and offered to meet some parts of the promotion but not all as she couldn't price match the previous promotion (given two stars instead of one because she was as helpful as she could be). The help information provided by Bobbi Brown outside the hours of live chat is poor. There is an email address displayed the doesn't work. The help page also says the website works best with a range of browsers and version like Chrome 3 (what!?!) and Internet Explorer 7 & 8 (blast from the past). I'd suggest someone takes a look at that. There is currently (6/2/23) flash sale page claiming up to 30% off where some items are full price. I guess 0% off is UP TO 30% - but just a bit misleading. From my experience today it looks as if the best option would have been to make the order and then retrospectively claim the promotion items. That is a risky approach though and a bit of a hassle. Edit: at the end of my chat there was an option to have the chat emailed. I entered my email address to get this but hour later still no email, have checked junk too. This is basic feature of chat. The web experience really isn't good BB!

Marque incroyable je recommande !!

Marina was really nice and helped me on chat, I really appreciate it :)