Bric's Tracking Order Status

Shocking. The handle on my BRIC’s suitcase has broken (once you look inside the expensive luggage you’ll see how low quality the product actually is). I paid €72.90 to get a replacement, which took the best part of a month to arrive. When it did arrive, it was immediately clear that the replacement handle was second hand; scuffed all over and the pressure points on the plastic from prior usage (the same pressure points that had snapped on my existing handle) clearly evident (ie this one won’t last very long either). When I pointed this out to their team (who eventually operate via WhatsApp) they just ignored me…. I even sent them a video of the offending handle, but to no avail. I’m not sure what recourse we have as UK customers dealing with an Italian consumer brand, but I won’t be buying any further products from them and would advise anyone that will listen to do the same. Stick to Samsonite, or just don’t go on holiday

I contacted Bric's late November 2023 regarding a replacement part as my carry on spinner case handle has broken. Seeing as there is no service agent in Australia, I was directed to Bric's USA, who told me to contact Bric's Italy, who told me to contact a parts supplier via WhatsApp. I was responded to promptly by Raphael OF CARUCCI CARE, sent him photos and product codes and he sent me an invoice which was paid immediately. I AM STILL WAITING FOR THE PART. I have been checking in with Raphael from Carucci care fortnightly and he is telling me that the part still has not arrived to him. My patience having run out last week I contacted Bric's USA and asked for help - their response was that the could not help me as I was outside the US. Could not and definitely would not. Considering Bric's is an international supplier of luggage, and not cheap luggage, I expected better support. I will patiently wait for this part. There seems to be an uncaring disconnect regarding after sales service ( even considering you sell in a country that you dont supply a service agent for ). I will not, nor will anyone I know be buying your brand again.

This review is for the Store at 855 S Grand Central Parkway - Las Vegas 89106 I was extremely impressed with the service received from Evie and Stephany. I spent a considerable amount of time thinking about a bag. Both sales consultants were extremely knowledgeable and ended up leaving the store to have a think about it . I retuned and was so impressed with the product kwowlegde of the team. super impressed in fact. They were both able to answer all of my questions about the product, warranty and comparisons between PD and Brics luggage. I would highly recommend this store for the amazing service - they were polite professional and highly knowledgable about the product. Thank you Evie and Stephany !

Ottimo prodotto ma che commesse. Cambiarle?

I own two Bric bags - the first a laptop style bag that broke on day one; the strap buckle broke during routine use. The customer service was poor - they just give you the run around, making promises about replacements that they do not deliver. Now they don't respond to my emails at all. The second just broke today - again the strap buckle during routine use. Bottom line - Bric bags look good but are ultimately cheap in the parts the matter and brake during routine use (twice for me). Their customer service is also very poor so don't waste your time complaining or your money buying.