ButcherBox Tracking Order Status

This is a follow up to my original review posted a few months ago. I've now had the opportunity to sample all of the meats and experience their service. After my 1st review it was questionable as to whether or not I would be reordering or canceling and the reasons are articulated there so I will not rehash them. The reason I gave Butcherbox a second chance was because their service reps bent over backwards trying to deal with my "concerns". Their flexibility leaves something to be deisred but within their limitations I felt generally pleased with all but one of four interactions with them. Lets stick to the products and whether or not it makes sense to supplement our dietary needs using this company. My weighted answer is "yes", especially when you decide which products do not fit your tastes. I for one was very disappointed in the Strip Steaks and having recieved two FREE steaks to overcome my concern with too much grizzle didn't thrill me. That relates to the flexibility issue since a simple substitution would have been, IMHO, in order. The meats were otherwise good and of fair, not great, value. It didn't help BB to be up against a local sale where I was able to put back (10) beautiful porterhouse steaks for 50% off. So, comparing that isn't very fair. I was taken back by one STUPID reps accusation to "STOP SHOUTING"! It was ridiculous since I was calm, typing, NOT speaking, and asking why a $10 credit had not been applied "as promised. This is the level of frustration these people are under after all of the negative reviews that my daughter pointed me towards AFTER I had made my 1st order. The food supply channels are getting more and more difficult for reasons we will not discuss here. BB is NOT the problem but I'm sure they have suffered for the same reasons we as consumers have. What I would suggest is to give them a try BUT limit your purchases so that you can take advantage of local sales as they arise. The biggest advantage to BB is the HEALTHIER meats from grass raised and finished beef and that is something we should support. My 4 star rating is fair and I would have given them a 5 star this time if that idiot hadn't acted in such a ridiculous manner. For now I will stick to my 60-day reorder schedule, order the meats I prefer, and take advantage of the nice specials they offer regulary. The shipments come in quickly after each order is placed and are sealed extremely well to prevent the food from thawing. Too bad they can't just keep a year of reviews at a time instead of carrying those negative ones around their necks like a boat anchor.

They have sales, but if you don't have it shipped right away, even if it isn't a "must ship before" item, they will remove the items from your cart without informing you. Sometimes the individual meat packages have been sliced with a utility blade so they may be contaminated.

I have received a monthly box from Butcher Box for over a year now and have had no issues. I got in on a promotion of free ground beef with each box and that is a nice bonus. I find the quality of the meat to be very good and the delivery is usually on time. I like the convenience of not having to go to the grocery store to try and find the meat I want. I will continue my subscription as long as it is a positive experience.

I am a new customer, and while the meat we received with our first shipment was packaged extremely well with high quality and delicious meat, we had a significant issue with customer service when a problem occurred with our 2nd shipment. Although every single email arrived from the company with promotions, we never received the alert notification email a few days before our next box. Since life gets busy, we overlooked the shipment date. As a result, we weren't able to change our meats and are now receiving an exact duplicate of our last box. Other than product damaged or thawed in shipping, there is no return or refund option available. I realize the perishable nature of the meat requires this, but we still have 3 meat selections we haven't used from our first box, and now we'll have doubles of those! Although Scott was professional, he stuck straight to a script and his response lacked any genuine sense of compassion. The attitude that came across in the emails from him basically said, "Tough luck!" as there was no attempt to assist or offer a resolution other than me setting my own reminders so this doesn't happen again. Yes, I agree with being proactive and personal responsibility, but as a new customer (only 2nd box this week) and for the money I'm paying, I expected much more. I reached out first thing Monday morning, and my box didn't ship until late Tuesday night, so there was plenty of time to change out the meats as requested. Telling me nothing can be done and making no attempt to make the situation better (discount on next box or partial refund, etc.) is poor customer service. When there are other companies providing high quality meat AND top-notch customer service for about the same prices, I am NOT impressed. Yes, I only communicated with 1 person, so he's the only interaction on which I can base my opinion, but these are still my impressions. ButcherBox might offer excellent product, but if customer service is poor, it taints the entire operation.

The steaks were old and brown. The bag of chicken tenders looked as if they were laying on a dirty floor. That was a real turn off for my wife and I. We felt that ButchersBox must be a dirty place and immediately terminated our subscription after just one delivery. I have photos. I was contacted from customer support and was told how sorry they were and they were going to send out fresh order. Never happened and we never heard another word. We weren't looking for compensation anyway. Just learned an expensive lesson and we are moving on. I would not recommend this place to no one based solely on my first delivery. Dirty and old steaks. Update. ButchersBox did send me a replacement order. I will say that it was a very nice jester. They still need to look into old meat issue. Quality control are not doing their jobs correctly. My replacement steaks looked really nice but still two were brownish. Overall, I am satisfied.