Kilian Tracking Order Status

Placed order 3rd if March. Says label created still haven't received it. Tried to contact customer service via WhatsApp says theres an error agent will get back to me still no reply from the company. Tried to contact via instsagram also no reply a week later..

I had a bad experience with this company. I ordered a perfume for 250€ for a gift for my wife, and received a parcel with free samples instead of what I ordered. I reported this to their customer service, they promised to investigate and resolve in my favour anyway. I waited 3 weeks for their response and in the end they said it wasn't their fault. Me and my wife used to buy their perfumes all the time and at the first problem they didn't help us. So beware of ordering from this company because they can mess something up and then cheat. For the first time in my life I have such a problem and my wife was left without a gift and I without 250€ that I paid.

Terrible customer service. I’ve been contacting them via several different emails (for Us and for Paris team) and also via chat on their website. My mom bought me a 100 ml bottle of their edp as a gift for me when she was abroad on a holiday. I opened it like few weeks ago and straight away noticed it was not ok, it smelled straight up like strong alcohol at first and it did not last more than 20 mins on the skin. So at first they asked me via email some pictures and more info etc. And i did send them back all the info they asked including the place i bought it. Then they asked the reciept and i delivered that too as soon as i got it from my moms bank. Then no answer at all, so i go to their website to ask about it from the chat, where they tell me that there is nothing they can do about it that i should go back to the store where this is bought and return it there, so i again explained that i live in Finland and the edp is bought from Copenhagen when my mom was on a holiday so it is impossible to go and return it there. And still i get a response that ”im sorry we cant do anything about it” this is insane. I thought that this kinda luxury brand should have somekinda responsibility when it comes to their products and customerservice. They told me to try to contact again the Paris team via email, and i tryied and AGAIN NO ANSWER. Unbelievable, i can not recommend this brand to anyone anymore.

Communication can be improved but overall was ok

Didn't get the perfume in time for an emergency flight. The support was very helpful and expedited the delivery. Everything is very customer-oriented, thank you!