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Cheaper-Online.co.uk Rating

TrustScore 4.9 out of 54.9Reviews 9696

Last Cheaper-Online.co.uk Reviews from Trustpilot

mmm23864
I bought a replacement wheelbarrow…

I bought a replacement wheelbarrow wheel through b and q off this company .When it arrived i fitted it to the wheelbarrow and went to pump it up,the inner rim had the hole for the air valve to come through but no valve .I contacted cheaper online and they sent me a replacement out fast ....Thank You

Heidi Birch
Excellent Customer Service I do not usually make the effort to…

I do not usually make the effort to leave reviews but I am a ‘speak as you find’ person and have to say that my recent experience with Cheaper Online has been excellent. I had brought several sets of Xmas lights from this company over the last 2 years and had been very pleased with the products. My last purchase required an exchange so that the lights ‘matched’ with existing sets and the communication, product knowledge and swift and efficient exchange have all been excellent and deserves recognition

 Bill T
No problem bucking the bad reviews

Speak as you find…… prices good, ordering process a cinch, speedy delivery through Yodel bang on. Sandra in sales a model of efficiency and helpfulness.

Sandy & JIm Worth
Great company to deal with

Great company to deal with, so unsure on other reviews. Great selection of products and very good prices, and they send you details for updates, so very good communication. Delivered as expected and in perfect condition. This is not my first purchase either, and will happily buy from them again!

Will
I'm giving 5 stars for the product and…

I'm giving 5 stars for the product and the speed you sent my racking, but if you read these comments please stop using Evri for deliveries. I'd rather pay extra for a more reliable service. Wanting to order more from you but I won't if they are delivering. They are so unreliable. Have a think and improve your trade. So many people now shop in stores because of these cowboy delivery companies. Give options for what courier we want to use.

Marion Polhill
I bought three planters from B&Q which…

I bought three planters from B&Q which turned out to be a 3rd party seller called Cheaper Online. When I received the planters they were what I wanted but they were damaged, they were scored all around the widest part showing the plastic underneath. They were coated in a stone effect so this flaw made them look cheap and plastic. I contacted B&Q who said I needed to chase it up with Cheaper Online. Cheaper Online arranged replacements to be sent out and the replacements were not perfect but much better so I let them know I was happy with them. They wanted the original ones returned so they arranged this through Yodel and let me know the day they were being collected but that day a courier didn't come to pick them up. Cheaper Online went through B&Q to say I had failed to be in and have the package ready for collection. B&Q contacted me regarding this and I was angry because I was home! Cheaper Online then arranged another day for the courier (Yodel) to collect and again no courier came to get the package. They contacted me again through B&Q to say I failed to return the package. I sent a message to B&Q to tell them the problem I was having with the seller and the seller looked into it and got back to say sorry, Yodel had said they attempted to collect and I wasn't home but they had received a photo produced of their courier being two streets away from my home when they said they had tried. They did apologise though I felt my time was being wasted. Finally a third day was arranged and Yodel made sure a courier came to my address to collect which so happened they were also delivering another package to me at the same time. The courier couldn't give me a receipt which I asked him for because I was feeling untrustworthy at this stage. He said I would get tracking in an email which I did. Lovely planters, same they aren't in perfect condition but not as bad as the first three sent and I did some googling and found the same planters on other retail websites and zoomed in to see the planters had the same issue with an unsatisfactory finish and were priced higher so that made me feel slightly better. I'm happy Cheaper Online were quick to replace the scored planters with better ones before they even received the originals back. As far as collection goes it turned out Yodel was at fault. Despite the competitive price for the planters I wouldn't have bothered had I known they were factory flawed.(My opinion) I have given Cheaper Online 4 stars because their customer service was good and all I can put fault to is the condition of these planters.

Michelle
Ordered a wheelbarrow via B&Q

Ordered a wheelbarrow via B&Q. Arrived quickly but unfortunately the main part was damaged. Contacted the customer service team and Sandra organised a replacement straight away. It arrived within a couple of days. A big thank you to Sandra for all her help and for resolving the issue.

Maxine
Missing Legs!

After receiving our order of garden furniture we discovered the table legs were missing. We contacted the customer service staff who were extremely helpful & courteous in their communications to us (especially Sandra). They went above & beyond to source our 'legs'! Would highly recommend and have used since and will again in the future. Many, many thanks for everything 😊👍

Tony
Cheaperonline

I bought a led xmas tree off cheaperonline unfortunately the tree was faulty and I had to send it back ,I received a full refund plus the cost of the postage .I also bought a xmas tree skirt which Hermes failed to deliver , I contacted cheaperonline via email ,Emily sent a return email and arranged for the item to be dropped off at my house by a staff member .I have previously bought off this company and had no problem whatsoever and will do so again .Well done cheaper online.

Kat
Genuine review.

Genuine review. Purchased via eBay 3 Wise Men rope light set. Hermes had lost the package, called up their office and spoke with a lovely lady called Sandra who promptly arranged and replacement which has just arrived as promised. Unboxed and tested, working and look lovely. Will purchase again.

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The Most Popular Postal Services and Parcel Couriers for Cheaper-Online.co.uk

Place Courier Service Official Website Tracking Number Sample
1 USPS (US Postal Service) https://usps.com USPS tracking number: 9470136895232963002713
2 FedEx (Fed Ex, Federal Express, FedEx Freight) https://fedex.com FedEx tracking number: 927512975376
3 UPS (UPS Freight, UPS ground, UPS.com) https://ups.com UPS tracking number: 1Z662F416878787827 or 23491875
4 DHL (DHL Express) https://dhl.com DHL tracking number: 5753619701
5 China Post https://chinapost.com.cn China Post tracking number: AQ321816631CN
6 Old Dominion Freight Line https://odfl.com Old Dominion tracking number: 25712420535
7 XPO Logistics https://xpo.com XPO tracking number: 869381693
8 4PX Express https://4px.com 4PX tracking number: 00340434499362892642 or LP00514568579700
9 YRC Freight https://yrc.com YRC tracking number: 668-179383-5
10 Estes Express https://estes-express.com Estes tracking number: 0178212964
11 OnTrac https://ontrac.com OnTrac tracking number: D10013200211502
12 R&L Carriers (RL Carriers) https://rlcarriers.com R&L tracking number: 42973815-6
13 Saia https://saia.com Saia tracking number: 106171929500
14 LaserShip https://lasership.com LaserShip tracking number: 1LS729803781458
15 Yanwen Logistics https://yw56.com.cn Yanwen tracking number: UG475165684YP
16 EMS https://ems.post EMS tracking number: EV938507560CN
17 ABF Freight
https://abf.com ABF tracking number: 223092709
18 Yun Express (YunExpress) https://yunexpress.com Yun Express tracking number: YT2215821272057566
19 LBC Express
https://lbcexpress.com LBC tracking number: 362266453096
20 Royal Mail https://royalmail.com Royal Mail tracking number: LO036472951GB
21 MSC https://msc.com MCS tracking number:
22 SF Express
https://sf-express.com SF Express tracking number: SF1312268593906
23 Canada Post https://canadapost-postescanada.ca Canada Post tracking number: 2000556244262499
24 TNT https://tnt.com TNT tracking number: GE695447441WW or 199863650
25 Deutsche Post https://deutschepost.de Deutsche Post tracking number: LY359583976DE

All supported postal services (549)

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