Cheap Stair Parts Tracking Order Status

Wow! I'm so impressed with Cheap Stair Parts! I placed my order on Wednesday and received on Friday. They had the best pricing on the iron balusters I wanted and they look great! Shipping was a little high, but considering how much I saved vs their competitors, it was completely worth it!

The first shipment arrived in terrible condition. Multiple pieces were damaged. The company was quick to replace them without any fuss and didn’t even ask for the damaged pieces back.

The team at Cheap Stair Parts has been exceptional from my first contact (yes, they picked up the phone) to shipping. I particularly think it was remarkable that Christina recognized my name/inquiry from weeks before when I spoke to her, especially because I initially talked to her colleague, Sheryl. The items we received look great and they are the way it was pictured and described online. We are installing items from the Harmony collection, which is a great transitional and elegant look.

I entered the wrong quantity for my online order but customer service took my call and fixed the problem right there. They refunded extra costs since my quantity changed and input the desired shipping date. Everything was very smooth.

2 of the 18 stair treads were damaged/scratched. Didn’t bothered to report or send back as I don’t want to pay shipping again.