CiscoPress Tracking Order Status

Bought 2 books from cisco press. with the applied discounts order came to a total of $78.99. however they charged on my card 2 values one for $78.99 and another for $93.36. Tried calling Pearson and they say that they have nothing to do with this. when you call cisco they also say they have nothing to do with this. The cisco press website has no phone and they never reply back to your emails. This is a scam done by cisco and pearson, absolutely disgusted.

They said please tell us more for Discount on your purchase. And by that they mean some future purchase so I left and will order from amazon. i cant believe that cisco lets this half assed company use their name.

I bought CCNA 200-301 Official Cert Guide and Network Simulator Library for $ 125.99 from ciscopress the order has been in "In Process" status for more than a week, I wrote to their support and no one has ever answered me. I thought it was a more serious company.

They are not serious. i bought 2 books and they sent only 1 and after mailing they told me they are out of stock :(

I bought a book from them, realized I could have used another discount, so I opened a ticket with them to cancel the order. I then ordered the book a second time at a $20 discount. I later got an email that my order has been cancelled and therefore my ticket had been closed. Great! Except they cancelled the newer and less expensive order despite my giving the order number several times in the aforementioned ticket. I called customer service (there IS a number, you just have to google it: (800) 922-0579) and had a woman tell me she cancelled the appropriate one and reordered the less expensive order. Great! Except I checked and literally NOTHING changed - the wrong order was still "In Progress" and the right order was still cancelled; this was last night and I've since gotten an email that the more expensive order has shipped. Do NOT buy from Cisco Press. ETA: Even though I got an email saying the book had shipped the UPS tracking has been stuck at "Shipment ready for UPS, When the shipment arrives at our facility the delivery date will be updated." I called Cisco Press and (SHOCKINGLY!) they told me there's nothing they can do because it has allegedly left the warehouse. Luckily I used PayPal so I've filed a claim and hopefully I will get my money back and put this ordeal behind me. SAVE YOUR TIME AND MONEY AND DO NOT SHOP CISCOPRESS.COM.