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Cocoon UK Tracking Order Status

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Top-3 Cocoon UK Promo Codes & Deals for March 2024

15%
OFF
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Cocoon UK: 15% Off Select Items at Cocoon Club
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15% Off Select Items at Cocoon Club15% off. Select items
5%
OFF
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Cocoon UK: 5% Off Early Access Treat at Cocoon Club
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5% Off Early Access Treat at Cocoon Club5% off. Select categories. Early Access Treat
10%
OFF
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Cocoon UK: 10% Off Clearance Items at Cocoon Club
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10% Off Clearance Items at Cocoon Club10% off. Sale items only. All Resale Bags.
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Cocoon UK Rating

TrustScore 5 out of 55Reviews 7474

Last Cocoon UK Reviews from Trustpilot

Ivete
Amazing job

Since the beginning I had an amazing experience with Coccon. Customer service is spot on. They are kind and always keen to find a solution to wherever request I had. Also, the collection is great.

Bernadetta
I've been a customer for few months now…

I've been a customer for few months now and I haven't found this type of service anywhere else, won't be using normal designer rental companies anytime soon. The idea of memberships and swaps is excellent. I had an issue with my bag getting damaged, was afraid the repair cost will be a lot, however it turned out very reasonable and the customer service is quick and friendly. I agree that the availability of bags is an issue at times, however its understandable since bag subscription is a unique service and hasn't been around before so there's a growing demand. Overall I highly recommend (maybe I shouldn't because more bags will become unavailable;)).

Emma Forrest
Cocoon Subscription holder

I love Cocoon and am a subscription member. The quality of the bags is really good and in fact the choice is also. I have also found it hard to get hold of the bags -even if they are on a wish list and I think cocoon really need to look at this to keep members. The turnaround and pick up service is also great. If they could solve for getting hold of the bag you want then they would have got 5 stars.

Lucy Fletcher
Good customer service, lack of bag availability

Pros: customer service is very quick to respond when you message on the live chat, so you can resolve things quickly Cons: very hard to get the bag you want, if you wait for your dream bag to become free you're then wasting days/weeks of that month's membership so I ended up holding onto the same bag for over a month. I find the pick up service very irritating. There is no warning or option of saying what day works best so suddently dpd show up at your door when you may be at work etc. Needs to be more streamlined by either giving people the option of what days/times work for dpd to collect. Found the website confusing, couldn't work out how to purchase an additional bag swap. Not clear when one month membership ends and another starts, making it easy to be charged for an additional month by accident. I would have remained a member if I could get a variety of bags but unfortunately I ended up renting bags I wasn't that keen on so it felt a waste of money.

CHLOE WALSH
Started off what seemed a good idea

Started off what seemed a good idea. Used them for several months and enjoyed a variety of bags, it then got boring as the bags id like i could never get hold of. So decided to cancel, on top of paying a monthly fee i still have to pay an extra 49 for cancellation. Think its all very absurd and money making scheme. Id rather buy the bag. Good idea bad way of running things.

sarah young
I have been a member for a couple of…

I have been a member for a couple of months. Used a beautiful, brand new YSL bag for weeks. Impeccable customer service, this company is brilliant and their staff are *so* helpful, responsive almost immediately to emails. Highly recommended.

Millie Collier
I love cocoon club! Dream bags on repeat

The bags are hand delivered and hand collected and the customer service team is excellent on hand cos email to answer any and every question and help rearrange delivery if necessary. All bags I have had have been in perfect condition and I have recommended this service to so many of my friends. It’s also a brilliant way to see if a bag is worth the investment, how it would fit into your wardrobe and whether you would get much use out of it before you decide to make a purchase. It’s also fun to just switch it up! Or have a bag for a season - I’ve had a sparkly Fendi bag over the Christmas period for party season and this summer I have had a Prada raffia/basket bag for my holiday. I always get compliments and I love to say I’m renting - people are always surprised so it’s fun to share the love.

Sam Wilkinson
Fantastic service

Fantastic service Customer service team go out of their way to help with any queries and find You the bag you want. Bags arrive packaged very well and always arrive on time and picked up promptly- wouldn’t hesitate to recommend cocoon

Bernadetta
Reasonably priced

Reasonably priced, awesome experience so far, it's my third month on membership and I've been very happy with the quality of each bag and how quick the support is. I wish they added Versace and D&G to their collection, I'd be on cloud nine.

Trinity Marsh
Really easy to order and return

Really easy to order and return, price is super reasonable. Only problem is a lot of the bags are constantly out of stock. When the back in stock email comes in they has already been rented. Would be much more useful if they had an app and you got notifications when back in stock. I think they need more multiples of popular bags maybe a few for monthly and few for weekly rental. It would also be good to be able to book in a bag for specific dates like other rental sites. Also would be nice to be able to load money on to the account. first come first serve doesn’t always work for a flexible user.

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The Most Popular Postal Services and Parcel Couriers for Cocoon UK

Place Courier Service Official Website Tracking Number Sample
1 USPS (US Postal Service) https://usps.com USPS tracking number: 9470136895232963002713
2 FedEx (Fed Ex, Federal Express, FedEx Freight) https://fedex.com FedEx tracking number: 927512975376
3 UPS (UPS Freight, UPS ground, UPS.com) https://ups.com UPS tracking number: 1Z662F416878787827 or 23491875
4 DHL (DHL Express) https://dhl.com DHL tracking number: 5753619701
5 China Post https://chinapost.com.cn China Post tracking number: AQ321816631CN
6 Old Dominion Freight Line https://odfl.com Old Dominion tracking number: 25712420535
7 XPO Logistics https://xpo.com XPO tracking number: 869381693
8 4PX Express https://4px.com 4PX tracking number: 00340434499362892642 or LP00514568579700
9 YRC Freight https://yrc.com YRC tracking number: 668-179383-5
10 Estes Express https://estes-express.com Estes tracking number: 0178212964
11 OnTrac https://ontrac.com OnTrac tracking number: D10013200211502
12 R&L Carriers (RL Carriers) https://rlcarriers.com R&L tracking number: 42973815-6
13 Saia https://saia.com Saia tracking number: 106171929500
14 LaserShip https://lasership.com LaserShip tracking number: 1LS729803781458
15 Yanwen Logistics https://yw56.com.cn Yanwen tracking number: UG475165684YP
16 EMS https://ems.post EMS tracking number: EV938507560CN
17 ABF Freight
https://abf.com ABF tracking number: 223092709
18 Yun Express (YunExpress) https://yunexpress.com Yun Express tracking number: YT2215821272057566
19 LBC Express
https://lbcexpress.com LBC tracking number: 362266453096
20 Royal Mail https://royalmail.com Royal Mail tracking number: LO036472951GB
21 MSC https://msc.com MCS tracking number:
22 SF Express
https://sf-express.com SF Express tracking number: SF1312268593906
23 Canada Post https://canadapost-postescanada.ca Canada Post tracking number: 2000556244262499
24 TNT https://tnt.com TNT tracking number: GE695447441WW or 199863650
25 Deutsche Post https://deutschepost.de Deutsche Post tracking number: LY359583976DE

All supported postal services (549)

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