COLE HAAN Tracking Order Status

I’m a fan of quality shoes that they manufacture, there is a high price tag but worth it for me 👍🏼

Updated to a 3 Star. Thanks Mathew A. for correcting this issue. Never Received Package!! I have been going back and forth with this company since before Thanksgiving. I ordered shoes for my family member. USP left them at the door (someone walked off with my package). This company never offered a replacement and doesn't want to refund me. I never knew they had such horrible reviews. Contact them 5 time now, each time they state that they are going to investigate the issue.

It’s unfortunate that my husband likes these shoes because they do not last long and the customer service is horrendous. I’m not sure why they have customer service at all because they can’t do anything to help. There was an address error on the shipping and immediately I called to fix it and they told me that I can’t. I would have to contact UPS. They can’t cancel or modify my order at all. They are not taking any responsibility for their brand or website. I’m so disappointed in how they handled it.

Bought a pair for work, comfortable enough. Great price.

This site seems to be another crying fest from crapy customers. I have bought several pairs of shoes from Cole Haan maybe close to 20. I worked in the restaurant industry. No shoes comes close to the comfort and quality of these shoes . They arent your typical delicate fashion dress shoe. They hold up to the rough resturant environment like no other shoe I have owned. My only gripe is on their lower end shoes Jefferson Hamilton and the other names they use for pretty much the same shoe the soles are painted or printed to look like leather that rub off after a few wears. Other than that these shoes can be bought at 70 bucks on sale and no 70 shoes comes close period and the higher end shoes like the feather crafts 300 + are better than my 600 Allen Edmonds. I only once had to call customer service about a pair of Jefferson that wore in the back really fast but the shoe was a half a size to big i bought because it was the last pair on sale. So it was my fault for sure ... they were pleasant and helpful. Best under 300 shoe on earth period take it from a guy who works 10 hours a days 6 day a week on my feet all day in the worse environment for dress shoes.