Cox Communications Tracking Order Status

I BELIEVE Technical support people need more training. It just seems that when they are there, they do NOT listen to the customer, or do not know what they are doing. The other day I had difficulty recording a series, only NEW episodes. Called support because the series I wanted was only recording as NEW on a secondary channel, when in fact they were old on the primary channel. The support person I spoke with did NOT know a thing. Kept asking me questions, that showed that he was NOT trained. And this is NOT the first time I have had tech support (a joke) from COX that was not trained. Now I worked customer support for a BIG company, and I believe I know good/bad customer support when I come into contact with it. I know the unemployment rate is low, but do you have to scrape the bottom of the barrel?

I had left a a one star review on Lakeside Collection right before Christmas due my tree being defective! However I was contacted by a representative that made everything right!!! I received excellent and caring customer service!!! Thank you so much fir making things. ☺️

I have been having trouble with my cable boxes and remotes. Icame into the Alexandria, VA store on 12/26/22 and was warmly greated by Angie Cruz. She gave great service with a smile. Great personality and customer service. Thank you for a great experience.

I can't stand this company but they have a monopoly, there are literally no other options and they are milking every single cent out of their increasingly poor infrastructure and poor service. They advertise RELIABLE AND FAST internet speed, it's decently fast(WHEN IT WORKS) when it comes to your download speeds, but subpar when it comes to your upload speeds,35 to 40 MB with your fastest plan for $200 a month, doesn't that seem insanely low for what could be achieved if greed wouldn't be culpable for their inept response to an ever-increasing market by not modernizing their infrastructure and finally ditching cable internet at the very least. This brings me to the whole point and reason for making this review, when it comes to their reliability they are very poor, one of the reasons could be down to some of the things I've said above. I could still put up with the prices if it wasn't for how unreliable they are and how poor the customer service is in general, you might get lucky and find some decent people but most of them seem to be there to do nothing but waste your time and keep you busy to give you a feel like something might get accomplished. The performance alone doesn't justify the absurd price which many of us that use the top plan pay on a monthly basis, when you add poor reliability into the mix it just makes it even more sour seeing your money go to a company that has failed to use their exorbitant gains to improve their company and more importantly their infrastructure so they can offer actually offer their customers what they advertise.

In the past I've had really, really bad experiences with their customer service. Today that was a different story. Shot out to Christian 👍👍 great job!!! This review reflects on the company and not the pleasant and helpful customer service I received today (Christian's Customer Service was a full 5 stars!) I've been having issues with my internet for as long as I can remember. This past week though has been unacceptable. It's been cutting in and out and works whenever it wants to. The first time it was out for a while I ended up checking the app to see if there were any outages in my area. The app confirmed there was (lasted several hours). The second time it was out for a while I did the same. This time the app confirmed that they were performing maintenance nearby and it would be out until early AM hours. Smh Days later, I notice that the modems orange light was the only one blinking at the wired Ethernet connection (green not blinking). Didn't work right, but I still had internet. Today, I was unable to play online due to DNS failure. I reset the modem, checked cables, confirmed the correct 12 volts (12.27V) at the electrical adapter and nothing. I could not get the modem to reset and restart. All I got was the flashing orange light. No white, no green, and no blue lights whatsoever. Ordered a new modem but it will take a week to get to me. Currently, it is an excessive amount of time to receive equipment that is shipped to your residence as not all customers are able to go to the Cox store to pick it up (due to covid). It is Thursday today, I was told that I would receive my modem by Wednesday next week. So in other words, I will not have any internet for that period of time. Being that I pay for the Cox Complete Care on top of the service, I assumed that overnight shipping would be included by default. a week is an excessive amount of time to be without internet and service especially having kids that need and use the internet for school, scholastic activities, and for those that work from home. Overnight shipping is NOT even an option!!! I was extremely disappointed with this. The other issue I had was that I won't have a technician out to my home until Saturday evening or Sunday morning! I'm paying for a service that supposedly "includes 24/7/365 Premium Tech Support" with the Cox Complete Care add on just to find out that it's a misleading claim to make you think you're gonna have round the clock help. .