Cross Tracking Order Status

CROSS PENS etc. Cross is NOT out of business. I believe they had a little problem during Covid with their supplier. That should be solved soon. IN the meantime, I run a Cross Only Store on eBay and about to open up world wide on the web. Jerry's Pens, I pretty much have stock in just about everything. Check it out if you need anything CROSS on eBay jerryspens Soon to be jerryspens.com also You can also reach us as Jerrys Pens on Facebook

Sent in my 14kt rolled gold ballpoint pen for repair which I've had for many years, since internal mechanism not working to extend/retract the refill. Rather apprehensive as to what the outcome would be given some of the previous reviews about customer service. I can only say that I found turn round time excellent with the pen back with me one week after being received by Cross. Repair done under perpetual warranty guarantee and no charge made. Many thanks.

I received very good customer support with replacing a pen. Above and beyond my expectations. Thank you so much!

I had the same experience as all the one star reviews of recent, but they now have a new lady employed to start resolving issues. I am amazed that they have allowed such a famous name to wither away for so long. Just because a US president 'used one of their pens' can only carry you along for just so long.... This new girl (Jen) resolved my 15 month (yes 15 !) website malfunction over credit for a £170 gold propelling pencil which stopped working but the website malfunctioned and I had at least three employees who 'promised the world' but did not follow up, so I hope they have a clear out of a lot of 'middle management' who have been swinging the lead, it would seem. Jen has given me the £170 (plus some) credit due on my gold pencil but their stocks are low at the moment, she said, but Jen has offered me 40% off the pen I want when it is available again which is a nice and well needed gesture. So dont give up and Jen should get round to you soon and will 'sort you out' - subject to the low stock - she is on a mission.

All of the negative reviews have merit. I experienced all of the same issues but Jennifer Lacasse the Director of Global Marketing & Customer Experience did in three days what others could or would not do in 3 1/2 months, she had my old pens returned to me. Cross needs to hire more employees of Jennifer's caliber, employees who appreciate their jobs and realize that satisfied customers put food on their families table. If you don't want to work, stay home, don't bring your company down because you are worthless. Cross has had a very good reputation for many years and sells quality products. I hope they regain the trust of their customers.