Definitive Technology Tracking Order Status

Really bad experience. Bought 5 speakers and one was having issues. 3 years later and 4 cases open, no resolve. The most recent attempt was 3 months of ‘checking with management’. Never again. This company is aweful.

I have had two pairs of BP-10’s in my theater system, one of which since 1997. They both perform wonderfully and I would never consider anything else. I only would upgrade to BP-30’s if they ever brought them back!

Fantastic company. I ordered a 2x floor speakers and a center channel speaker. I had some issues a few months later with one of the floor speakers. Customer service got a part out to me no questions asked and gave me clear instructions. I have had no problems since, only compliments. Eventually I will replace everything with Definitive Technology equipment.

Order Number: US-SO-105185 , March 10th 2020 Worst customer service ever, always busy and when lucky endless holds on the phone for through connection. Only order parts by phone....... I had to beg them to complete my order and to finally do payment after two days of calling. Was promised items would ship next day. Still no tracking number received, but the shipping charges have been taken out of my account since two days ago. Unfortunately, here is the only place to get replacement parts for Definitive Technologies speakers. Very unsatisfied.