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Purchased the premier rest. It is as hard as a rock. Causing me sleepless nights and body aches. The return policy is not what it seems. They make it hard to return and it is not a good mattress. I own a leesa and serta Icomfort and this mattress is garbage. DO NOT BUY!

Update: Once I contacted DreamCloud customer service, they were great. I had to send some photos to show that my mattress was undamaged, and they responded quickly with information for the pickup. I had a couple more questions, and they responded promptly each time. ~~~~~~ The mattress I received was supposed to be firm, but it collapses at the edges, so you have to stay in the middle. When they asked for a review on their website, and I gave this review, their reply was that their customer service would be in touch with me. Nothing. Nada. Zero. Empty promises.

Purchased metal moveable bedframe a couple of years ago for my 87 yr old mother. It worked approximately 10 times- which is what i have read from other people. I called the company to see if they had any suggestions, not to get my money back, as it was no longer under warranty. Just to ask.."could it be the cord", etc. They wouldn't even talk to me or give any suggestions. This thing was 1500.00 and worked TEN times. Terrible terrible customer service and crappy products. Also, if you go on their website, all you see is 5 star reviews. They don't allow the real reviews on their site.

I purchased the king size bed which ended up being two twins… the beds themselves are very comfortable but the two separate beds are not practical. There is a big gap. I did call in and was sent a wedge to be place between the beds and a mattress pad (free of charge) It is a whole lot better but still not loving the gap. The bed frame is sturdy and it’s nice to be able to lift the head and the best thing ever is the bed vibrates and has USB plug-ins. Dreamcloud does offer a Emergency Service responder discount which is greatly appreciated.

Ordered my bed a month ago, have received nothing as of this writing. “Customer Service” sends canned, impersonal emails stating that my order is delayed, but with no hint as to when I will receive it. How dare Dreamcloud charge anyone for anything and then NOT fulfill the orders. I believe that’s called thievery. Even if this is the most comfortable bed in the world, this will forever be a two-star review. Treating customers well earns stars, and Dreamcloud simply does not value its customers.