Electric Rider Tracking Order Status

i ordered an mbm efunk move and it arrived undamaged with good customer service from the delivery driver. and excellent service from their support staff through email correspondence

Overall pleased now the bike has arrived - The Fantic is a very impressive bike. Plus points - Good price compared to competitors, Great bike, Generally good customer service to queries Minus points - Took a little while to be delivered, first slot cancelled but delivered 2 days later. Bike had a mark on it which was satisfactorily dealt with. Think I will need to tweak the handle bar (not central) and suspension set up for my weight. Not sure why there is not better details about the servicing deal online, however happy with email confirmation on what it includes and remote servicing option. There aren’t too many Fantic dealers here (one on line does not do EMB!)

I ordered from electric rider and was told drlivery within 2 weeks, having waited over 2 weeks for delivery I finally asked for a confirmed delivery date and was told cyclotricity had not responded to their emails so they'd removed them from their sales and I could request a refund, numerous emails, un returned phone calls later I still no nearer to refund, When you call they say someone else will ring you back and of course no one does! Update/Response: Electric Rider did respond to emails but did not action what they'd said in the emails, it's no good saying we will send a refund and then not send it, I had to inform Klarna as they where still taking money from my account and I had not received refund from electric rider, all electric rider had to do is give full refund to klarna and my extra deposit back to me, I've now heard from klarna that refund is due but this should've been done weeks ago. I do believe that if you order from electric rider and bike available then customers will have no issues but they've got to realise that if a customer phones them they need to ensure a rapid meaningful response and not simply ignore their calls.

The Eskuta sx250 is a great little bike. Built like a motorcycle, if handles just like a petrol-operated bike. I purchased from Electric Rider. Gila handled everything for me from start of order to delivery. Kept me up to date along the way. She's great, a credit to the company. Electric Rider highly recommended.

Hello. The bike I bought perfect. And the delivery was fadt and easy. The staff are so friendly. Especially Gila Joffe(Sale manager) She is very kind and helpful lady. Thank you for everything. Im very happy. Eszter S