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Emma Hardie Tracking Order Status

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Emma Hardie Rating

TrustScore 4.8 out of 54.8Reviews 1818

Last Emma Hardie Reviews from Trustpilot

Mac
Terrible customer service and company

My cleansing balm arrived full of little black bits and with a lid that didn’t quite fit the jar. They told me they would send me a replacement. After a few weeks no replacement had arrived so I chased it up, I was told for some strange reason it had been sent back to them and they would send it again with a different courier, UPS. Seems like UPS can’t get it to me either seeing as weeks later my replacement still hasn’t turned up. This company is full of BS and I will never buy from them again.

Mrs Kerry Ward
Bottle won’t open

Absolutely love my Emma Hardie cleansing balm and facial oil, would highly recommend their products! Unfortunately my bottle of facial oil is half full and the lid will not come off. So frustrating, it’s an expensive product, it is not stuck on the thread, it just keeps going round and round

Alice Todd
Customer service above and beyond expectactions

I recently bought an Emma Hardie product from M&S online but after using it for a couple of weeks I noticed that the cream was separating. I contacted the manufacturer Emma Hardie directly by e-mail and sent them a picture. They replied within a few hours, sent me a replacement and a couple of free products plus a pre-paid return label for the faulty product. My experience with Emma Hardie' s customer service has been above and beyond expectations.

PaulB
Appalling

There seems to be a common theme running through these latest reviews. My wife has used EH products for several years, usually though she has ordered through Amazon but even then the delivery times were never as stated. In this instance, we placed an order direct with EH on 28th November. As nothing had been received by 13th January I emailed them. We received a reply from EH five days later, followed a few weeks afterwards when part of the order arrived. As of today, my wife is still awaiting the remainder of her order and EH have stopped responding to emails.

Stuart Lee
Never got my order and no reply from customer service

I've placed an order on Jan 3rd and got a shipping email quite shortly after. But I've never received my order. According to the tracking link, there wasn't anything shipped too. I've sent several emails but don't get any replies. After a while I got 1 email that they will check and get back to me soon. They never did, and I've emailed them many times again but never got an email back. I've contacted my credit card provider a month after I placed my order and I've got my money back through my credit card company. This is the worst webshop experience I've ever had and I will not buy from Emma Hardie again. In fact, I decided not to use Emma Hardie ever again (normally I buy from a retailer). But when they treat their customers like that, I will definitely not return. Stay away!

Hayley Baddiley
Terrible customer service and seems I…

Terrible customer service and seems I am not alone. Ordered as a gift on their 5-7 day delivery. No sign or contact after 9 working days. Emailed and no response. Just called customer service to be told the item I ordered had a glitch on website and they took too many orders on it so can't now be fulfilled. No-one had contacted me to let me know. Have asked for full refund and won't be ordering again. Disappointing especially as missed the birthday I was gifting it for.

Rebecca
I ordered some items on 29.12.22

I ordered some items on 29.12.22, I’m still yet to receive them. I have called, emailed, contacted on FB messenger and Instagram all of which have been completely ignored! I have used their products for years, so it’s upsetting that they have no respect for their customers. I will now contact trading standards for advice. please avoid ordering from them. I wish I had read these reviews before I did.

Carly
Lovely products and great customer service

I'm so surprised about the existing poor reviews for Emma Hardie. After having such a recent positive experience I've actively visited Trustpilot to write a review. Firstly, Emma Hardie products are lovely. Expensive but luxurious and do the job! I've been using the cleansing balm and facial oil for a good few years now. My most recent bottle had an issue with the stopper and I couldn't easily open the lid. I contacted the team at EH to see if they could recommend any fixes for this. Within the week I had received a replacement bottle of oil plus some lovely new goodies to try. Can't rate their products and customer service highly enough!

Carol Cartwright
Something has changed

Something has changed, not sure what or why. But I have used Emma Hardie products for a while now, but recently I have been unhappy with my purchases, namely the vitamin C products. It seemed great at first, but within a week of using my skin reacted quite badly, such that I had to stop completely and change to a 'calming' product to help my skin recover. I have contacted them by email, and to date I have only received an acknowledgement with what now appears to be the the usual 'We really appreciate the time you have taken to contact us, we aim to get back to all enquiries within 48 hours.' Well that was nearly 4 weeks ago now. Needless to say I will not be using your products anymore, thrown them all in the bin; I have never had a reaction to any facial products before, and I do not have sensitive skin.

Claire
Super fast delivery via a reliable…

Super fast delivery via a reliable courier. Products are pricey - but some good deals on the website. Definitely worth it as a treat.

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The Most Popular Postal Services and Parcel Couriers for Emma Hardie

Place Courier Service Official Website Tracking Number Sample
1 USPS (US Postal Service) https://usps.com USPS tracking number: 9470136895232963002713
2 FedEx (Fed Ex, Federal Express, FedEx Freight) https://fedex.com FedEx tracking number: 927512975376
3 UPS (UPS Freight, UPS ground, UPS.com) https://ups.com UPS tracking number: 1Z662F416878787827 or 23491875
4 DHL (DHL Express) https://dhl.com DHL tracking number: 5753619701
5 China Post https://chinapost.com.cn China Post tracking number: AQ321816631CN
6 Old Dominion Freight Line https://odfl.com Old Dominion tracking number: 25712420535
7 XPO Logistics https://xpo.com XPO tracking number: 869381693
8 4PX Express https://4px.com 4PX tracking number: 00340434499362892642 or LP00514568579700
9 YRC Freight https://yrc.com YRC tracking number: 668-179383-5
10 Estes Express https://estes-express.com Estes tracking number: 0178212964
11 OnTrac https://ontrac.com OnTrac tracking number: D10013200211502
12 R&L Carriers (RL Carriers) https://rlcarriers.com R&L tracking number: 42973815-6
13 Saia https://saia.com Saia tracking number: 106171929500
14 LaserShip https://lasership.com LaserShip tracking number: 1LS729803781458
15 Yanwen Logistics https://yw56.com.cn Yanwen tracking number: UG475165684YP
16 EMS https://ems.post EMS tracking number: EV938507560CN
17 ABF Freight
https://abf.com ABF tracking number: 223092709
18 Yun Express (YunExpress) https://yunexpress.com Yun Express tracking number: YT2215821272057566
19 LBC Express
https://lbcexpress.com LBC tracking number: 362266453096
20 Royal Mail https://royalmail.com Royal Mail tracking number: LO036472951GB
21 MSC https://msc.com MCS tracking number:
22 SF Express
https://sf-express.com SF Express tracking number: SF1312268593906
23 Canada Post https://canadapost-postescanada.ca Canada Post tracking number: 2000556244262499
24 TNT https://tnt.com TNT tracking number: GE695447441WW or 199863650
25 Deutsche Post https://deutschepost.de Deutsche Post tracking number: LY359583976DE

All supported postal services (549)

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