Fornex Hosting Tracking Order Status

You will have to wait a very long time for technical support. They blocked my site without a valid reason. On the order page they promise normal technical support, but in reality they do nothing. Such an impression that this is not a company, but a group of schoolchildren who do not understand anything in business.

I'll start by saying that I was a customer of Fornex for several years. For these few years, I have invested in the company more than 300 euros in the form of orders. I have always paid for my services on time and have not abused the trust of the company. It all started when my personal website was blacklisted in Spamhaus. There was no reason for it. It was just that a malicious person had sent several fake SPAM reports about my personal website. All the reports were false. In the last 12 months, only 7 emails were sent from my personal website, and all of them were to my personal email address. I explained this to Spamhaus and they were understanding, understood that my personal website does not send SPAM and unlisted the website domain. This process took 2-3 days. During this time I explained the situation to Fornex in detail and asked them to be patient. They blocked my personal website's hosting service and gave me 24 hours to resolve the Spamhaus listing issue. I asked for a few days, but they didn't give me. After 2-3 days the problem was solved and my website domain was unlisted. I told them that. However, they did not unblock my hosting service. They told me to find another hosting provider. They also said that the other services and domains I had with them should be moved as well. This was even stranger since they had no connection to the problem. Then after moving all my services away from them, I requested my profile to be deleted along with all user and personal information citing GDPR. First they lied to me that my account was deleted. My account was just disabled. When I tried to log into their system I saw a message like this. Then a guy from their team named Ivan Savvin explained to me that they don't keep my personal information. And then without asking me, they changed my email address. They changed it by including an offensive word and a swear word ("pidor"). This is completely absurd, unprofessional and offensive to me. This is a mockery. Even stranger was that the email I received started with "Dear Ilian". After reading this I'm convinced that they didn't really delete my personal data, they just deactivated my account. If they had indeed deleted my personal data as they claimed, then how does their system know my name? This company Fornex abuses the trust of users. It's not enough that they made me move so many services to another location that made me uncomfortable. Also, they still keep my personal data and lie to me that they have deleted it. And finally, they change part of my user data (my email address) by adding insulting words and swearing to it. This company Fornex does not follow the European Union regulation for the protection of personal data! Fornex should be fined and my personal data to be deleted! How is it possible for a European company to do this? I am ready to provide more information, emails and screenshots to prove my claims.

The quality of customer support has changed drastically. Can`t move a domain from one order to another. The ticket is opened for 3 days, 3 support agents has changed and so simple request can not be executed properly. Now they push from one agent to another without any meaningfull feedback. Have always been happy about using this service, but now it`s definitely a no go.