FRENCH CONNECTION Tracking Order Status

Payed £69 for a top, only wore it a few times, now is fraying with holes on both cuffs. Contacted customer service, sent pictures, and unfortunately had not seen the care label, dry clean only!!!. Would never have bought this had I had known. Now have a top that can't be repaired, and no refund, as not followed instructions. Who in their right mind would pay about £7, everytime to dry clean. Will never shop there again.

I always visit the Brighton branch. Friendly, helpful staff and a good selection of clothing. Recently started using the men’s section for my 16 year old son too. Has some nice pieces and extra small works well for a tall, slim boy.

Had some difficulty with items arriving and postage, none of which were the customer care team's fault. However, the customer care team have been one of the best I've ever dealt with, always extremely friendly, helpful and doing their absolute best to make things right. A true example of how every customer care team should operate. Thank you so much for sorting out all the issues I've experienced.

The company does not create clothes that are built to last and instead is feeding the issues of fast fashion, which contradicts their eco-mission statement on their website. Jeans will last you no more than three years, and according to their customer support, this is sufficient.

FCUK - my most favourite brand of clothing which I can order in confidence knowing the clothing is true to size and great quality. Stand out from the crowd designs :). Customer service is excellent! I recently made an enquiry and even though its sale season it was dealt with promptly. Thank you FCUK!