Gwynnie Bee Tracking Order Status

I did this year's ago, then got tired of not getting my top picks so I stopped. Started again earlier this year, great for 6 months, now the clothes smell awful. I have sent back 5 dresses out of the last 7 due to smell. I keep getting free upgrades and apologizes, but what's the point anymore? I'm just wasting my time and gas money going to the post office to return these stinky clothes. Then they try to sell them to me for $60, $70, $100. Omg.

I did really like it. They started sending me things I never put in my closet. I have a favorite jean brand and I find they are always sold out in my size. The sizes up and down are there but not mine. I called and was told what day they add new items I went on that day and still my jeans added that day not available. I'm a plus size, actually I'm an average size but I won't wear the curtains or couch cover I want pretty clothes too!!!!!

I've been a member for over a year and it used to be good, but now, the time between boxes is really long and unacceptable. (It's been 10 days since I "return notified" my items and new items still have not shipped. Also, when I click on the "New Arrivals" to add them to my rack, my size is always out of stock! It's not worth $75/month just to receive 2 boxes, of which the items may not work or may be ugly. :-(

The service itself is okay, but the account management is... extremely controlling. You can't change your password yourself. At all. My password was hacked in a data breach, and there was no mechanism to change it myself on their website. You have to call them and ask them to reset it, their tech support team resets it, and 24-48 hours later you get an email with a temporary password which you then enter in order to get a prompt to enter a new password. It's the same process with email addresses - if you need to update an email address, you need to call them or submit a request to their customer service line. There is no account management portal. I find this extremely offputting... I'm sure it's to discourage people from deleting accounts, but to be honest this interaction makes me want to delete mine.

Clothes smell bad lately. Styles are too old looking. Takes too long sometimes to receive items and customer service department makes promises that dont hold up. 9-23-20 I’m paying for two garments and have only been receiving 1. I’m so mad at this service. Been a long time customer. 10-1-20 they never own up to mistakes or try to compensate you. Always excuses.