HomeGoods Tracking Order Status

I purchased nightstands online at Home Goods for a furnished rental property. I paid extra for rush shipping. Both times the items arrived damaged. I would have purchased the items in store, but there weren't two night stands that matched so I had to purchase them online. I contacted customer service and explained that I was on a tight timeline to furnish the property and needed to have nightstands for our guests, which is why I paid extra for expedited shipping. They refunded me for the damaged shipment and the additional shipping fee. I offered to buy 2 additional nightstands at a higher price point ($50 more each) and I was told there was no way they could get them to me in 1-2 days. I offered to have them rush shipped (2-3 days) to my sister's house who lives nearby, and was told that they would not waive the rush shipping fee because they have already waived it twice for the two broken items. I asked if there was anything they could do to make this right. The answer was no. They didn't offer a discount on the more expensive nightstands I was about to purchase, or a gift card for the trouble, inconvenience and additional stress of two damaged shipments in a row. They wouldn't even waive the shipping fee. In my opinion, this is very poor service. In general, I've loved shopping at Home Goods. They have cute stuff at a fair price. I've spent more than $3000 at the local Home Good store in the last month to furnish this property. All this to say, Home Goods is losing a loyal customer. I work in retail and value stores that take care of their customers. Home Goods hasn't taken care of me. I'll think twice about shopping Home Goods to furnish our next property.

I ordered two lamps online. They arrived today and are just perfect. Love them! I paid a bit more than I wanted, but they are good quality. They were so well packed. It was difficult to get them out of the box because they were packed so well.

Literally love this store! Always walk out with whatever I needed and they are great at returns or exchanges

I absolutely love shopping at Home Goods. I always find treasures although sometimes they aren’t in a perfect condition. That would be my only complaint.

Always love shopping here! They always have something new. Discounted prices and excellent customer service.