Honeywell Tracking Order Status

Had Honeywell T3 Thermostat installed on new boiler Feb 2022, which failed today. Like others could not easily Honeywell Support in UK, either online or by phone. Only got Support from US. Until I found Honeywell depot in Basildon, tel 0800 279 3643. They could not help but transferred me for free to support desk who did, and sorted it! Spoke to Raul, based in Bucharest, tel 0300 1301299

Ben ca 5 jaar in bezit van de Lyric T6 en als deze eenmaal gekoppeld is met je iPhone na 3 uur “pray and error”, dan werkt hij voortreffelijk!! Echter de professionaliteit van klantenservice en kennis van de materie is er niet meer. Standaard reacties van fabrieksherstel, geen idee van wat de klant bedoeld als je om een pdf vraagt en als het moeilijk wordt dan krijg je geen antwoord meer ook niet na herhaalde pogingen. Slechte zaak! Als je klantenservice nodig hebt dan ben je bij Honeywell de laatste 2 jaar aan het amateurisme overgeleverd. Bezint eer ge begint. Erg jammer van zo’n goed merk, voor mij is een grens gepasseerd.

When you're able to reach somebody, support runs hot or cold. I've had really good support but I've also experienced horrible support. The company is based in Mexico and when you call in, the voice tree is from some annoying Indian or British voice, and the phone tree is complicated and makes you want to give up before getting through. And then when you get through, you often have to wait 30 minutes. That's why Google is my friend.

This is a review of the T3 wireless boiler controller, not Honeywell themselves. I've not experienced their customer service. When I had my new boiler fitted, it came with a T3. I wasn't offered anything else by my plumber. It's a useless piece of kit, completely user unfriendly. In the old days, you would have your boiler on/off/on/off. Then we progressed to pin wheels, where you could have it coming on and off as many times as you wanted, based on people's comings and goings in the home. It was easy to add an hour, easy to take an evening off. Just push the pins one way or the other. The T3 does none of that. It is like going back to the 1970s, with the red and blue sliders on a wheel, but without the added benefit of being able to put it on constant at the flick of a switch. You can put it on manually, but only by changing the temperature in half degrees. So, if you have it on 13 degrees for the day as you're usually out, but you know you're popping home for an hour - you either reprogram it entirely to come on at an earlier time (then reprogram it entirely again to revert), or you increase the temperature to force it to come on when you get in. Honestly, it's just not a great control. It's like they built a basic control to make sure they had something in the cheaper end of the market, but unless your plumber mentions its limits to you, you're stuck with it. And it actually wouldn't take much to add a feature that enables you to override the current temperature at the push of a button for one hour. I think that's the annoying thing.

Contacted for some information about refrigerant options; the person that answered me was kind and very helpful. Thanks Honeywell, thanks P.