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JLab Rating

TrustScore 5 out of 55Reviews 1313

Last JLab Reviews from Trustpilot

Noah Jones
Rubbish in every way

Rubbish in every way. Dont waste your money. They dont connect to any app to be able to manage the sound or settings - so completely useless. Customer service is useless and unresponsive.

L K
MY REVIEW WAS DELETED

MY REVIEW WAS DELETED? DO NOT BUY THESE EARBUDS IN THE UK.. GEN 2 ARE ONLY AVAILABLE IN THE USA AND THIS VERSION DOES NOT CONNECT WITH ANY OF THEIR APPS. here it is again: DO NOT BUY THESE EARBUDS - they are useless. They don't work with their old App or the new App and therefore you cannot control the functions whatsoever. Support was useless and dont take accountability for selling a product (In the UK) that is not fit for purpose. They are still advertised on all of their retail outlets in the UK. I paid £69.99 for them and they literally do not work. They dont even sell the 2nd generation in the UK (apparently the only ANC Version that work with the App) to replace them. It should be be illegal to sell goods that are not fit for purpose. I have raised this with Trading Standards in the UK.

Michael Dee
My dead ear buds replaced immediately without question.

My ear buds died after one year - I left a friendly review on the Jlab web site and got an instant response expressing their sadness and promising a quick replacement. This was all achieved successfully in a couple of days - and might I say - with a degree of good humour and kindness! Fabulous customer service. Thank you Steve and the team.

y cho
Le produit Jlab talk PRO est à éviter.

Le produit Jlab talk PRO est à éviter. En effet : 1) Il ni a pas de mise à jour logiciel du logiciel / Firmeware du micro. Ce qui fait que c est un produit jetable. 2) Impossible a revendre d occasion, car c est une marque justement de mauvaise qualité.

Martin Kristensen
Exelent and quick service afterno…

Exelent and quick service afterno boight some defect earplugs. Swift and easy replacement.

Artist
Erstklassiger Kundenservice International

Ich habe bereits zum zweiten Mal, mich für die Bluetooth On-Ear Kopfhörer (mit EQ) dieser Firma entschieden, da ich mit dem Preis, Leistung und dem Design zufrieden war. Als vor einigen Tagen der Aufladestöpsel am Kopfhörer nicht mehr funktionierte, wurde der Kontakt zum Kundenservice von Jlab in den USA hergestellt. Diese waren sehr schnell und Hilfsbereit. Das gleiche Produkt (Neuware) wurde mir Kostenfrei aus den USA nach Deutschland in nur kurzer Zeit zugesandt. Daher kann ich nicht nur den Klang der Kopfhörer als auch den Kundenservice sehr empfehlen.

ROBERTO VARANO
QUALITY on so many levels

I won't focus this review on the exceptional balance quality- price that Jlab offers through their product, but after I contact them with a query I really feel that I received some of the best customer service i got in years, i dealt with Steve that was polite, quick, friendly and ever-so-helpful. Kudos to a company that keep their customers in such high consideration.

Alfy
Great products at great prices AND fantastic customer service

I have purchased several products from ear buds I use for the gym to the work headsets they offer. I have never had an issue before until recently. One of my work headsets was having some issues. I reached out to file a claim under warranty and they made the process seamless, VERY fast, and VERY easy (I started and finished the process in less than a couple of hours). They completely covered a new set and I had it delivered in less than a week. Top notch.

Adina Ramshall
Can't recommend enough

Absolutely amazing . So glad I didn't go for a much more pricey brand . Super easy to use and charge . I listen to endless audio books and it says they last 32+ hours ,I can tell you mine last longer !!!!

Brody
Highly recommended

Highly recommended, I purchased a set of earpods, lost them bought another they lasted 2 months, then they would not pair. I contacted jlab and considering I'm based in the UK they delivered a replacement from the USA. Customer service at it's best

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The Most Popular Postal Services and Parcel Couriers for JLab

Place Courier Service Official Website Tracking Number Sample
1 USPS (US Postal Service) https://usps.com USPS tracking number: 9470136895232963002713
2 FedEx (Fed Ex, Federal Express, FedEx Freight) https://fedex.com FedEx tracking number: 927512975376
3 UPS (UPS Freight, UPS ground, UPS.com) https://ups.com UPS tracking number: 1Z662F416878787827 or 23491875
4 DHL (DHL Express) https://dhl.com DHL tracking number: 5753619701
5 China Post https://chinapost.com.cn China Post tracking number: AQ321816631CN
6 Old Dominion Freight Line https://odfl.com Old Dominion tracking number: 25712420535
7 XPO Logistics https://xpo.com XPO tracking number: 869381693
8 4PX Express https://4px.com 4PX tracking number: 00340434499362892642 or LP00514568579700
9 YRC Freight https://yrc.com YRC tracking number: 668-179383-5
10 Estes Express https://estes-express.com Estes tracking number: 0178212964
11 OnTrac https://ontrac.com OnTrac tracking number: D10013200211502
12 R&L Carriers (RL Carriers) https://rlcarriers.com R&L tracking number: 42973815-6
13 Saia https://saia.com Saia tracking number: 106171929500
14 LaserShip https://lasership.com LaserShip tracking number: 1LS729803781458
15 Yanwen Logistics https://yw56.com.cn Yanwen tracking number: UG475165684YP
16 EMS https://ems.post EMS tracking number: EV938507560CN
17 ABF Freight
https://abf.com ABF tracking number: 223092709
18 Yun Express (YunExpress) https://yunexpress.com Yun Express tracking number: YT2215821272057566
19 LBC Express
https://lbcexpress.com LBC tracking number: 362266453096
20 Royal Mail https://royalmail.com Royal Mail tracking number: LO036472951GB
21 MSC https://msc.com MCS tracking number:
22 SF Express
https://sf-express.com SF Express tracking number: SF1312268593906
23 Canada Post https://canadapost-postescanada.ca Canada Post tracking number: 2000556244262499
24 TNT https://tnt.com TNT tracking number: GE695447441WW or 199863650
25 Deutsche Post https://deutschepost.de Deutsche Post tracking number: LY359583976DE

All supported postal services (549)

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