Joann Tracking Order Status

I am writing to let you know of my incredible experience with your customer service employee Israel Henry. I purchased 30 buttons (10 packs) which I bought in a combination of on-line and in three different stores. After finding out it was going to cost me $100 to have the buttons changed to the new ones I purchased which came to about $60, I attempted to return them. The on-line orders emails were somehow lost and I wasn't able to get a full refund. When I called customer service, not only did I get a professional, warm and friendly person, but he saved me the trouble of having to go back to the store for my refund and gave me a direct refund. After everything I went through to purchase the buttons (driving to three of your locations and on-line) this saved me an incredible amount of time and energy not to mention the gas. I so appreciated his ability to make this happen. I was about ready to never shop in your store again; but have now changed my mind and will continue to be a customer! Thank you!

I live in Mexico and Jo-Ann now has international delivery. It is not cheap, but it makes it possible to get the yarn I like,

so i've placed 4 order's from Jo-ann's, 1st came fine no problems, 2nd only received half my order and was short about £8 on the refund, 3rd and 4th which i ordered at the beginning of this month, hasn't even arrived and is not going to thanks to some mix-up or at least that's what they put in the email they finally sent me, i'd been given the run around a bit the last 2 days trying to track down my yarn i will not be ordering from them again not even for the caron one pounds that i can't seem to get in the UK i just hope i get my full refund back from Jo-ann's this time I have ordered again since I wrote this review, mainly because I was sent an offer that was to good too miss, so, I have placed an order and I'm currently waiting for it to arrive, if or when my order turns up then I'll review my review to see if it needs to be changed Also I got my full refund from orders 3 & 4. It's the 23rd of February and my last order actually arrived this morning, I don't mind saying that I was excited as i finally got my hands on the lovely yarn It was what I ordered, and it did arrive, in fact it arrived a few days earlier than expected, which was good So I'm going to change this from a one star review and instead I'll give Jo-Ann's three stars

Updated text & now 5 star rating! Totally satisfied now. I received the fleece in 3 separate shipments — all within 1 week of ordering. ($130 order) Excellent quality fleece, super sale price, very cute and perfect for my needs. My previous concern now explained in an acceptable manner. I was alarmed that they continued to hit my debit card without authorization. They explained in an email that Their process is to hold funds in a “pending” state but charge the card on day of shipment only for the amount shipped that day. For example, my order came from 2 different locations in 3 separate shipments— and I was debited 3 times in addition to the original amount held— but not spent— in pending. I don’t necessarily LIKE that they routinely hold/ tie-up twice the amount if your order… BUT it is not criminal, not theft, and now that I understand what the heck is going on, I will put up with it and plan accordingly because the quality is excellent and their sale prices make it affordable for me to treat my customers (doggies) with a snuggly warm cute fleece bandanna — which I couldn’t otherwise afford to do. — Audrey Original Text: Horrific fraud of a company. Took my money yesterday… Then took more money out of my debit account today! Can’t get through by phone— the number changed to an insurance company. I ordered 2 bolts of fleece fabric + additional yardage. The worst part is they did this to me before. Hit my account several times and sent scant part of the order without a refund. I realized my mistake as soon as I completed my online order— damn they got me again. I meant to order from Michaels — not Joann Fabric. I have a small dog grooming shop and cannot afford this fraud!! I planned to give comfy fleece bandannas for the doggies after their grooming.

I've been ordering online with Joann's for about 4 years now. I order by the bolt for my business. It has the best prices and the cutest prints. I'm out in Hawaii and I super appreciate their delivering here as we don't have a local store here. I would say 99.5% of the time my orders are correct. And while it's a toss up exactly how long it will take to come, I do get it within about a month or even in a few days. I love Joann's, I wish they would have a store over here!