Kenzzi Tracking Order Status

I had some issues with my order, as some parts were missing. I emailed their customer service team and although it did take longer than it should to resolve the issue, I have received the rest of my order and have started using it. I hope to achieve the results I desire using Kenzzi. Thank you Jill and Mary.

I bought a Kenzzi for my birthday in January 2022, shipping was fine (took a couple of weeks as it came from China and had to pay some import fee, around €20-€30). Used it 5 weeks straight as advised and I could definitely see results, and I was super glad about it. I stopped for a few weeks, got protection glasses as the flash is very bright and It triggers migraines for me, so the glasses help massively. When I wanted to start using again I noticed it overheats after 5 minutes or so, especially on the left side (when you look at it from the front) so much that I can’t hold it, so I have to stop and let it cool down. Now, this is absolutely not normal. A bit hot, yes, it would be expected but this hot, no way. I’m really dissatisfied and disappointed because I can’t keep using it, doesn’t feel safe at all. So I feel like I wasted my money. I’ve contacted their customer service and we’ll see what the say. I’ll update once I get a reply.

Love the laser hair remover, I’ve been using it for 5 weeks on my legs, and I already see a big difference, even where I have thicker areas of hair. I Highly recommend this product, you won’t be disappointed, if you follow the instructions.

I had a problem with my package, but thanks to your team I had such a good service. They were nice and kind especially Jill the Shipping Representative Lead she kept me in touch thank you so much Thank you KENZZI

I ordered the Kenzzi IPL on March 8, 2022, shipping info stated delivery expected in 6-10 business days. Today is April 5, 2022. I have emailed 3 times requesting an update. Was told my order was a pre order which was not and still not listed as a pre order on the website, so buyer beware. I am concerned that I've been scammed. I finally got a tracking number this afternoon but feel as if I'm being lead on and will never receive the device. After researching this product for over a year I am very disappointed about the lack of transparency regarding my order. The influencers that I watched reviews on YouTube were sent the item to try, therefore did not experience these delays and could not warn the public. I will update more if I ever receive the item.