Madison Reed Tracking Order Status

I just contacted Madison Reed about my product not being delivered. The customer service was so slow because the agent is working with several customers at the same time. They responded between 4 and 7 minutes each time. And they don’t do overnight shipping, so had I needed to color my hair for an event, forget it, they couldn’t even get me the product in time. They didn’t offer expedited shipping. I had to request it. So annoying. If you’re reading this, Madison Reed, make the customer feel like they are the only person that is being cared for at the moment. Multitasking isn’t a thing. You’d help more customers in a faster amount of time if you helped one customer at a time rather than multiple customers at once and we’d be happier customers.

7/13/23: Follow up to my review: I was very impressed that Madison Reed responded to my concern here and when I contacted them, they took care of me. Thank you Madison Reed - well done! Brings my review up from 2 to 5 stars. I needed my roots colored and usually do it myself, but thought I'd treat myself last Friday and have it done at the Madison Reed color bar. The colorist picked the right color, but just painted it on so quickly. I asked about how thick she was making the parts between the color because I do mine much thinner and she said it was thin enough. She was rushing, talking with other hair colorists, dealing with other clients and didn't feel focused on my hair. And now the grey isn't all colored - there are grey hairs popping up all over. This is what I wanted covered. I'm very disappointed and now don't trust the color bar service, which costs a lot more than doing it myself! I won't be using the Madison Reed color bar again.

--This is just a delivery time and customer service review -- I have been waiting a month and ten days now for my order. There seems to be no way to contact customer service via email or instant chat, just by phone, which I find inconvenient. I did have an address change a week or so after placing my order, but I've received all of my other letters and packages in a timely manner -- also I live in a major city, so this is especially strange.

Their color is auwful. Looks good for a couple days then turns different shades of Brown and redish. Went back to my Salon for consistance. They are very brown oriented

Reasonably good product, but miserable company. You can't slow, pause, or cancel a subscription - or even worse: you can go through the steps on the website, and they will ignore you. The only way to cancel is to dispute the charge with the credit card company. Then, they will cancel the next month.