Naturehike Tracking Order Status

Very poor purchase and delivery experience. I am waiting already for one month for the tent I ordered. I ordered it from Poland to Portugal. Very poor costumer service, they answered to my message after 10 days with the new tracking number. I answered that I want my money back instead of product, but they seem not to realize it. No phone contact, the only at the website is just to China. I highly not recommend to order through their website because you don't know when are you going to expect the delivery.

Ordered lots of things from Naturehike: trekking poles, 2 inflatable sleeping mattresses, inflatable pillow, 2 tents. At the beginning I was excited, because visually all items seemed very good and fancy. However... All except tents became broken after 1-2years of non-intense usage: one of trekking poles broke during hike at dangerous moment on the hill, others became quite wobbly and looks like break soon. Inflatable mattresses and pillow got some air leaks (looks like material ageing, because its not airtight in like 10-20 spots at once. After gluing these holes, shortly leakage appears again) Tents, that made Naturehike famous, i must admit, are still good I will never ever buy anything from naturehike, because similar items from companies like MSR, Leki, Mammut last more than 5-10years, when price is only ~1.5-2 times more.

I have ordered several outdoor camping items (tents, sleeping bags, stool, chairs and gas heater) from this brand and I am super satisfied with the quality. Only bad thing is delivery. It took almost a month per item to arrive.

UPDATED October 20, 2021 I ordered the Ultralight 15D CloudUp Wing Camping Tent direct from Naturehike.com on July 12, 2021, as it was over $200 cheaper than Amazon, (that is quite the mark up). I tracked it but the tracking was rubbish. I contacted Naturehike customer service a few times and they eventually stated they tried to contact logistics but did not receive a reply, so were sending me another tent. Nearly 4 weeks later and the item did not arrive, so I had to email them again. Customer service stated it had been returned to them for some reason. So customer service tried again and this time the tracking did work as supposed to, so and today after 13 weeks and 3 attempts my tent finally arrived. It is brilliant, well made, and looks the part. If it was not for the companies customer service folks' tenacity this would have been a review of how I was defrauded. Naturehike, your customer service folks saved the day, remember that come payday!!

Gode produkter.