NET10 Wireless Tracking Order Status

Been using NET10 for over five-5 years. They were recently purchased by Verizon. It works, no contracts are nice. Dealing with Customer Service in the past was not ideal, but workable. Their Website always has problems - it's always been bad. BUT, last week I inquired about using an eSIM service for my daughters phone number. The agent said no problem, we just need to switch the SIM card we have now on the T-Mobile Network over to Verizon. Once that is done, then the eSIM can be set up. Sounded good to me, and the agent confirmed I would get the promotional free month of service from switching to Verizon. Well, this week both my daughter and I found out NET10 does not support eSIM nor do we get the promotional offer of a free month service. Yesterday I asked to speak to a Supervisor, they said sure, they will call you, is 15 mins ok? Is said yes. It's been about 18 hours so far, no word from NET10. I guess they are busy lying to their loyal Customers. So I'm very disappointed with them now. They take no responsibility for what their agents say. STAY AWAY FROM THIS COMPANY

I have been a net10 customer for 15 years,2 lines with monthly plans. I bought a phone from their website on July 1, 2023. I got NO confirmation email. When I contacted them about when the phone would arrive, was told they could do nothing without an order number...which I didn't have because they never sent the email. Long story short, they took my money, lost my order, wont issue me a refund or send my the phone and plan that I paid for. They said SORRY, and to file a dispute with my bank. BUYER BEWARE.

Very bad customer service people who don't understand anything

they lied about giving me a free phone..i called them to tell them i got a message on how to use the new phone that i haven't gotten..they said there not sending me a free phone that i have to buy it...that was the reason i went with that company in the first place for the free phone..if they dont give free phones than why did they send me a txt on how to use the new phone

Similar problems as the other reviewers: Data service was suddenly disconnected in an attempt to lure me into spending more money. Paid for the unlimited plan and data was shut off before the end of the 30 day period. Texted 611611 and got this message: "You have reached your plan's high speed data limit. Would you like to buy more data?" I considered this fraud and had my credit card company issue a chargeback to Net10.