Newegg Tracking Order Status

I'm happy with the purchase I made. Shipment was a bit slow but delivery was top notch. I just don't understand why Newegg has so many negative reviews here.

I ordered a high end laptop for my wife as a surprise, and Newegg offered the laptop desired through an affiliate, Rockystone. I ordered this laptop, and received it on May 25. Over the weekend, I gave it to my wife to see if she liked it. She opened it, started into the setting up steps, and when she got to the step where Microsoft requires you to set up an account with them to continue, she told me she didn't like the feel of the laptop or the bulkiness of the laptop, and she shut down the laptop. This laptop was operated for less than 15 minutes, part of which was Microsoft updating Windows 11 home. I contacted Newegg on May 30 for return approval, and they responded quickly and provided me a UPS return label. I packaged the laptop back into the exact original packaging, and return shipped the laptop on May 30. When I got confirmation that the laptop had been received at Newegg, I checked my credit card and found out that the credit issued was $100.00 less than the purchase price (with tax). I contacted Newegg and explained that this laptop was on less than 15 minutes, mostly updating Windows 11, and then was shut down, and that having $100.00 taken away from my credit was unreasonable given the circumstances. I also explained that every part of the original packaging was used to pack the laptop and that it was quickly shipped back to Newegg. Newegg agreed to review, and after 5 days or so, they issued a 2nd credit for the $100.00 shortfall. Their response was excellent, and very customer oriented. The way Newegg handled my request desires a 5 star rating,

Terrible packaging for hard drives. They were floppy around in a loosely packaged box.

Had a huge issue when I downloaded NewEgg app. I received a notification I could save on my order if I used the app so I installed it and the problems just came from there. No discount applied and staff were unwilling to help until I requested a manager. Not impressed with such a big company giving this level of service but what can I do.

I love shopping on Newegg I can find things fast and cheaper and they ship fast too so they are one of my choices for computer parts and accessories