Nudestix Tracking Order Status

I ordered over £100 worth of products over 3 weeks ago. I haven't yet received my order. I have emailed lots of times and they reply after 2 or 3 days with no urgency. Not one person has apologised or shown any form of customer service. They said that my order has been delivered and again no apology, or offer to look into it for me. I asked for a tracking number, or if they could look into it as I haven't received it. They replied saying that It was myself selected an American address? I have sent them a screenshot of my confirmation with my English address on and that I did not input my address wrong at all. It's been 5 days and I still haven't had a reply or an apology. I'm worried that I will not get my money back now. This company has made an error, sent my parcel to a different country, not apologised and not refunded me my money. Do not use Nudestix. I've attached my screenshots to show my Address was put correctly as the UK and their reply with an American address.

One of the worst customer service. It looks like they are just copy pasting scripts and are not into asking customer questions to really find out what the issue is. One of my issues about my Nudestix account still hasn't been resolved after a year and they asked me if I want it escalated to their tech support. No initiave from their reps and always sounds like they're blaming me for issues I've raised. I like the blushes as they are handy but I'm not into dealing with their team so will buy from another company that cares about their customers. They are not responsive too on their social media accounts.

I ordered hand sanitizer beginning of May. I didn't receive a tracking number, nothing. I commented on Instagram and eventually they sent me a message to ask about my order. They NEVER responded after that. I will never support this company again.

Purchased three sticks and one arrived melted. Emailed customer service 3 times and I have yet to receive a reply. If you want to buy Nudestix get it at a different store with better customer service.