Ode à la Rose Tracking Order Status

Everything about Ode à La Rose speaks excellence: from taking the order, insuring accuracy, attention to detail, the arrangement of the flowers, the quality of each flower, the status updates and the delivery. Absolutely one of the best (and my go to) in NYC! They are the ‘Excel’ in excellent.

The flowers and macaroons were both beautiful and amazing, respectively. However, I was disappointed with the delivery service provided by the company. I had selected delivery to my wife's workplace for her birthday and received a gorgeous pre-shipment photo at 11:00 am. Unfortunately, the driver/delivery person called my wife to inform her that the flowers would be delivered late and asked for a home address since the business would be closed by then, around 6:30 pm. This communication ruined the surprise and defeated the purpose of having the magnificent package unboxed in front of her co-workers. It was also inconvenient to have the flowers delivered to our home address instead of the workplace. I was disappointed with the poor handling of the delivery and feel that the experience could have been better. As a result, I regret to say that I will not be ordering from this company again, at least not for the Miami, FL area. Update: Increased the original review from 2 stars to 5 stars. I am pleased to inform that the issue has been resolved in an excellent manner, and I had a wonderful experience with their service. After communications, they promptly arranged for a new bouquet to be delivered to my recipient's work. I must say that the bouquet was absolutely stunning, and it brought a big smile to her face. The flowers were fresh, vibrant, and beautifully arranged. It truly exceeded my expectations. I want to express my sincere appreciation for the exceptional customer service I received throughout this process. Their dedication to rectifying the mistake and ensuring customer satisfaction is commendable. The prompt resolution and the quality of the replacement bouquet have completely turned my initial disappointment into a positive experience.

My mother loved the floral arrangement and your customer service was very responsive to my questions. Thank you

The most beautiful bouquet! I love that you sent a picture of it before delivery!

good service my old ailing aunt was delighted