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Top-3 Petmate Promo Codes & Deals for March 2024

25%
OFF
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Petmate: 25% Off Hyper Pet Godoggo Fetch Machine G5 Rechargeable Ball Launcher at Petmate Pet Products
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25% Off Hyper Pet Godoggo Fetch Machine G5 Rechargeable Ball Launcher at Petmate Pet Products25% off. Select items. Hyper Pet Godoggo Fetch Machine g5 Rechargeable Ball Launcher
15%
OFF
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Petmate: 15% Off Chuckit! Amphibious Toys at Petmate Pet Products
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15% Off Chuckit! Amphibious Toys at Petmate Pet Products15% off. Select items. Chuckit! Amphibious Toys
10%
OFF
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Petmate: Save 10% on Ramps, Strollers and Stairs at Petmate Pet Products
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Save 10% on Ramps, Strollers and Stairs at Petmate Pet Products10% off. none
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Petmate Rating

TrustScore 4.8 out of 54.8Reviews 1313

Last Petmate Reviews from Trustpilot

Nancy B Sperber
They should be out of business

If you had −5 stars that would still be too kind. This company has no customer service whatsoever; they do not answer their phones, they do not return voice messages, they do not respond to emails. They provided me with an invalid fedex tracking number and then when I sent them an email to complain they actually blocked my email address!

Geoff
Abysmal customer support

Abysmal customer support. Ordered a dog plastic kennel (large), needed one size smaller. Costs to return ship range from $180 (USPS) to $320 (UPS) which is up to double what the kennel cost. They refuse to offer accommodation for large packages such as this to aid the customer get what they need.

CK
Lousy product; worse customer "service"

Ordered 2.5g dog waterer. Doesn't work. Have to pump the water tank to get water in bowl; level so low dog will not drink from it. Customer email "support" is TERRIBLE -- totally ignored request for help making it work. Will not buy anything from this company again!

Victoria
poor customer service

I purchased a 0700 dog crate and barely used it- meaning I didn't move it much and there was never any stress put on it. The reason I purchased it was to train my dog to use the crate in preparation for an overseas move. So we had it set up in our house for about a year, and then moved it to storage. I went to get it out of storage and found that the corner had cracked. I was so frustrated. I bought this crate from Petmate because I thought they carried quality products and practiced good customer service. This one had some type of design or materials flaw. I reached out to customer service to see what could be done. I was outside the warranty time, so I was not expecting a replacement, but I thought the company would feel some responsibility and want to make it right in some way. The customer service representative clearly didn't think through what I was explaining and just offered me 20% off my next order. That's barely more than a regular sales discount. I wish they would be more thoughtful in dealing with past customers.

Elisa M
DO NOT BUY "Chuckit Crunch Ball"…

I purchased the "Chuckit Crunch Ball" which is manufactured by PetMate. This product design is flawed and small plastic pieces fell out of the ball and my dog ate them. He only had the toy for less than hour from being brand new. We had to rush my Australian Shepherd to the vet to be forced to vomit the plastic up. When I contacted PetMate to get them to review the product design they have instead put a warning label on the product. This is atrocious and appalling! I cannot believe that they have chosen to continue to sell a product that they know causes harm to the intended user. I'm disgusted with this. Please do not buy the crunch ball and please spread awareness of their negligence.

BjJ P
No response from customer service

I ordered an item online on April 26th. A very short time later that day I realized the order said 2 rather than 1 item. I wrote them immediately to correct the error but it had already been processed. After no response from them, the item was delivered 3 days later. So that's a good thing - fast shipping. Since 4/29/23, I have written several e-mails, perused their website for info on returns with mixed results but have never received any return e-mails. I finally found a phone number to call and was told they never received any of my e-mails so they had no record of me. These e-mails had never been kicked back to me regarding some error. She told me to send the item back and the address which is the exact place I found on their website. Why state you must call consumer services before returning if the only thing they tell you to do is the SAME thing posted? The item was sent back and USPS sent an email stating it was delivered on May 12, and where. I STILL HAVE NOT received credit, nor an e-mail, nothing. Thankfully the item was not very expensive, so if I never get credit, it isn't going to break the bank. I have spent all this time and shipping cost on a company that states on their website how well they will take care of a problem, their fast response, etc. This is simply not true and I will never buy from them again and I certainly will not recommend them to anyone.

Jackie
Horrible customer service

Horrible customer service. Bought a $350 dog crate that passed through QA inspection with several parts damaged and missing. Called customer care and they were just as worthless as the product I'm returning. DONE!!! Will NEVER support this scam company again.

Mary Midili Corbett
My mistake

I ordered the wrong door for my kennel.....I called customer service to return it. They are sending a new one.....no hassel.....their customer service dept is amazing....!!!

BoxerMom
Great Experience!

They had exactly what I needed and they shipped it out the same day I ordered it. Thank you so much!!

Sharmor
Great resource for MuttNation products

Easy-to-use site. I love their MuttNation line. They are great at order confirmation and prompt shipping. Very reliable. I hope they expand their product lines and number of products offered.

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The Most Popular Postal Services and Parcel Couriers for Petmate

Place Courier Service Official Website Tracking Number Sample
1 USPS (US Postal Service) https://usps.com USPS tracking number: 9470136895232963002713
2 FedEx (Fed Ex, Federal Express, FedEx Freight) https://fedex.com FedEx tracking number: 927512975376
3 UPS (UPS Freight, UPS ground, UPS.com) https://ups.com UPS tracking number: 1Z662F416878787827 or 23491875
4 DHL (DHL Express) https://dhl.com DHL tracking number: 5753619701
5 China Post https://chinapost.com.cn China Post tracking number: AQ321816631CN
6 Old Dominion Freight Line https://odfl.com Old Dominion tracking number: 25712420535
7 XPO Logistics https://xpo.com XPO tracking number: 869381693
8 4PX Express https://4px.com 4PX tracking number: 00340434499362892642 or LP00514568579700
9 YRC Freight https://yrc.com YRC tracking number: 668-179383-5
10 Estes Express https://estes-express.com Estes tracking number: 0178212964
11 OnTrac https://ontrac.com OnTrac tracking number: D10013200211502
12 R&L Carriers (RL Carriers) https://rlcarriers.com R&L tracking number: 42973815-6
13 Saia https://saia.com Saia tracking number: 106171929500
14 LaserShip https://lasership.com LaserShip tracking number: 1LS729803781458
15 Yanwen Logistics https://yw56.com.cn Yanwen tracking number: UG475165684YP
16 EMS https://ems.post EMS tracking number: EV938507560CN
17 ABF Freight
https://abf.com ABF tracking number: 223092709
18 Yun Express (YunExpress) https://yunexpress.com Yun Express tracking number: YT2215821272057566
19 LBC Express
https://lbcexpress.com LBC tracking number: 362266453096
20 Royal Mail https://royalmail.com Royal Mail tracking number: LO036472951GB
21 MSC https://msc.com MCS tracking number:
22 SF Express
https://sf-express.com SF Express tracking number: SF1312268593906
23 Canada Post https://canadapost-postescanada.ca Canada Post tracking number: 2000556244262499
24 TNT https://tnt.com TNT tracking number: GE695447441WW or 199863650
25 Deutsche Post https://deutschepost.de Deutsche Post tracking number: LY359583976DE

All supported postal services (549)

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