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PlayStation Tracking Order Status

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PlayStation Rating

TrustScore 5 out of 55Reviews 17101710

Last PlayStation Reviews from Trustpilot

Private Useer
Very expensive

Very expensive, not offering value for money, and a very clunky interface, needs to be more user friendly

Francis noah Bieschke
Zu playstation +

Ich finde es nicht so cool das man Spiele die man sich mit ps+ heruntergeladenden das man sie nachdem ps+ abgelaufen ist nicht mehr spielen kann. Wäre toll würde sich da was ändern

Frank S
Der Weg zum ersten Kauf war 1-2 Wochen lang

Im bestehenden Konto konnte ich nach meinem Umzug das Land nicht ändern. Das führte dazu, dass ich auch nichts mehr kaufen kann. Doch selbst mit einem neuen Konto funktioniert die Bezahlung nicht, weder mit Paypal, noch per Kreditkarte. Und die Fehlermeldung war "Etwas ist schiefgelaufen".

Cortland Thomas
PlayStation is one of the best console you can have

W store, why because if you accidentally buy something you can easily refund it.

Tambo Magoro
I got hacked

I got hacked, and it was extremely difficult to get my my account back. Ended up talking 20 minutes and having to pay a bunch of money for the call

Anonymous XIV Jr
Horrible Customer Service and Stubborn and Ignorant Policies

First of all, I've been unable to find the exact department I've been dealing with on here. I've recently contacted PlayStation Support via the PlayStation dot support email address at Sony dot com and it's been an incredible struggle getting anywhere with them. This is obviously technically about "PlayStation Support."I've also contacted them via live chat on the site and also contacted them via their European phone number. The live chat didn't really get me anywhere and the person on the phone appeared to ignore me - as the phone went completely quiet - and then hung up. Very professional... Firstly, I've been having significant problems with Gran Turismo 7 - yes, the most disliked game of 2022 on PS5 by users on Metacritic - because it's online-only. Yes, bemusingly approximately 5% of the game is available offline; you need to have a combination of a PlayStation network account and a constant internet connection to use most of the game. There is no career mode, or anything of consequence offline; the only thing available is a tedious time-trial mode and an arcade mode. Both are reminiscent of those mind-numbing arcade racing games that were developed to rob people of their coins years ago. Even more annoyingly, the cutscene at the beginning cannot be skipped, updates only function while logged in to a PlayStation account online and the game running; and all saves are saved online; the latter means you cannot begin a new game without creating an entirely new PlayStation account... Yes, really... Absolutely frightening technological extremism here, so you can probably understand my frustrations. So no starting a game again just to enjoy the beginning parts, which are typically the best parts of games. That is my main issue with saves needing to be online; having to create another account is an absolute nuisance, and personally, I dislike the fact they'll have access to what people do in-game. It is technological extremism. To me, because I don't particularly believe in online games, I'm not remotely interested. Polyphony, likely motivated by the backlash on Metacritic, mentioned they've developed online-only to "prevent cheating." I question exactly why that's been implemented for single-player / career mode, though? My bemusement is that it should have been required for multiplayer only, because that's surely where the issues of all that pointless competitiveness surely reside? I'll point out the obvious reasons Gran Turismo 7 was programmed to be online-only: micro-transactions, data analysis and data selling. Forcing people online means micro-transaction purchases are ALWAYS possible vs invisible to those offline. Data analysis - based on how people play - aids their development. The fact saves are only available on their servers means that data is theirs for that. A constant internet connection works for Sony from a data-gathering and selling perspective, too, as they can profile individuals more efficiently and make more money per head due to them having to be online. This is simply how the online world works... It's cynical from Polyphony and Sony... Anyway, complaining about Gran Turismo 7 aside, PlayStation Support haven't been particularly helpful since regarding my attempts to get a refund; they claim it's because they cannot give refunds of physical games that weren't purchased on the store. They directed me to the retailer who incidentally already said I couldn't get a refund for the game because it was "used and opened." While the box has a small icon that says something like "requires online," it's rather small, and something that most simply WILL NOT notice. Product descriptions of the game barely mentioned its crucial requirements, either. It was handled in the small print, which is really scummy, underhanded and cynical in general. This was my argument and was inevitably on deaf ears. A truly responsible and respectable corporation Sony, aren't they...? The biggest problem since, however, is they've categorically ignored every email since their last reply. Initial point-of-contact was late November 2022, and a series of emails have been ignored since December 22nd 2022. I find this all fascinating because it's realistically them c******g on people with their policies and slamming the door on anything that seems realistically unfortunate on the customer. Intriguingly, it reminds me of a sketch a certain George Carlin did regarding businessmen. Worth a watch and shows how utterly s*****d we all are whenever we purchase anything. Also, I've had issues with DLC for another game; downloads were cancelled because I entered another redeem code. They still haven't sorted this after around 6 weeks... My advice: avoid that game, stick with PC, or go for Xbox.

Mausi
positive Erfahrung

Also nach ersten Schwierigkeiten bei der Kontaktaufnahme war es dann problemlos und entgegenkommend möglich, eine Doppelbezahlung rückgängig zu machen. Herzlichen Dank für die Hilfe. Meine Tochter war froh. Hatte sie ihr Taschengeld wieder.

Mohammed Bulli Seghier
They got best service I say my play…

They got best service I say my play station 4 broken and the the best thing you can get your games back what you purchase until you get a new play station 4 so I give them 5 stars

Mark T.
No Customer Service- just bots and lies!

XRequesting refund for automatic subscription! Tried for 2 days now and get the same problem - agent will be available in less than 10 minutes... but the must be no one working at sony because no agent ever arrives. I am eligible for a refund but the challenge is how do you get your refund when no one is willing to engage with you. Sent an email but no reply!!! Will have to threaten small courts claim if this continues - poor service! I sent an email to sony help centre and they replied within 48 hours - I provided relevant details including order number. i was refunded within 5 business days, therefore change from 1 star to 3 stars.

DadOfGamers
Phone was faster than Live Chat.

Live Chat took 30-45 min to connect. My first try I was in the restroom when they answered; my second try I was disconnected with no explanation. Calling took 29min. Is the $$$ owed worth 30min to you? If so, call. The agent was courteous and quick to refund.

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The Most Popular Postal Services and Parcel Couriers for PlayStation

Place Courier Service Official Website Tracking Number Sample
1 USPS (US Postal Service) https://usps.com USPS tracking number: 9470136895232963002713
2 FedEx (Fed Ex, Federal Express, FedEx Freight) https://fedex.com FedEx tracking number: 927512975376
3 UPS (UPS Freight, UPS ground, UPS.com) https://ups.com UPS tracking number: 1Z662F416878787827 or 23491875
4 DHL (DHL Express) https://dhl.com DHL tracking number: 5753619701
5 China Post https://chinapost.com.cn China Post tracking number: AQ321816631CN
6 Old Dominion Freight Line https://odfl.com Old Dominion tracking number: 25712420535
7 XPO Logistics https://xpo.com XPO tracking number: 869381693
8 4PX Express https://4px.com 4PX tracking number: 00340434499362892642 or LP00514568579700
9 YRC Freight https://yrc.com YRC tracking number: 668-179383-5
10 Estes Express https://estes-express.com Estes tracking number: 0178212964
11 OnTrac https://ontrac.com OnTrac tracking number: D10013200211502
12 R&L Carriers (RL Carriers) https://rlcarriers.com R&L tracking number: 42973815-6
13 Saia https://saia.com Saia tracking number: 106171929500
14 LaserShip https://lasership.com LaserShip tracking number: 1LS729803781458
15 Yanwen Logistics https://yw56.com.cn Yanwen tracking number: UG475165684YP
16 EMS https://ems.post EMS tracking number: EV938507560CN
17 ABF Freight
https://abf.com ABF tracking number: 223092709
18 Yun Express (YunExpress) https://yunexpress.com Yun Express tracking number: YT2215821272057566
19 LBC Express
https://lbcexpress.com LBC tracking number: 362266453096
20 Royal Mail https://royalmail.com Royal Mail tracking number: LO036472951GB
21 MSC https://msc.com MCS tracking number:
22 SF Express
https://sf-express.com SF Express tracking number: SF1312268593906
23 Canada Post https://canadapost-postescanada.ca Canada Post tracking number: 2000556244262499
24 TNT https://tnt.com TNT tracking number: GE695447441WW or 199863650
25 Deutsche Post https://deutschepost.de Deutsche Post tracking number: LY359583976DE

All supported postal services (549)

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