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Pong Cheese Tracking Order Status

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Pong Cheese Rating

TrustScore 5 out of 55Reviews 301301

Last Pong Cheese Reviews from Trustpilot

Philip Birkett
Pong, great cheese, excellent customer service.

Pong cheese has delivered us excellent service over a number of years. We have used them on numerous occasions. The cheeses are excellent and delicious and their customer service has been friendly and professional. I would not hesitate to use their website for ourselves or as gift boxes for friends or family.

Consumer
Ordered cheeses as a birthday gift for…

Ordered cheeses as a birthday gift for my daughter. Company was really great and my daughter has been thrilled with her gift. There was a delivery problem, which was out of the company's control. but was speedily rectified by the company.

Andrew Merrick
Delivery was quick and efficient

Delivery was quick and efficient. Paid the extra £7 to ‘go premium’ the cheeses I have are nothing special. The ‘Irish porter cheddar’ is especially revolting; maybe an option to not be sent cheese with other stuff added? Either way I can buy more interesting food at the supermarket for a fair bit less. Shame really, I thought this an interesting idea and hoped to have something better than vacuum packed cheddar, much the same as can be bought anywhere.

Jals
Perfect customer service

Excellent! My initial enquiry was answered by return and my daughter-in-law received her cheese in good time to enjoy for her birthday. Thank you again

MsJanSwanton
Delicious as always

Pong cheese is always delicious but they had real problems with their former courier. My latest order was delivered within 24 hours by Royal Mail. I am so pleased Pong have changed courier service.

Mrs Lloyd
The really good prompt response to Problems

The really good prompt response to problems - a small one made by me while ordering multiple lots of cheese for Christmas presents and a big one to due the courier confusing an Edinburgh postcode with a Bath postcode! The reaction to solving these problems was excellent. The cheese is wonderful too.

Beatrice
Poor customer service

Poor customer service. Received an out of date Banon (by nearly a month!) and no reply to my two emails as of yet. Very disappointed as rest of the cheese was great but not willing to give more business to a company who ignores me. Updated 09/01/23 : Pong cheese have been in contact now and refunded the cheese so I decided to up my rating.

Cheryl
This company is AMAZING.....I have to…

This company is AMAZING.....I have to say that I am completely impressed with the very high level of customer service and care offered by the team at Pong Cheese. It is rare to experience such immediacy and responsiveness these days. They were extremely prompt in resolving a recent issue, even though it was clearly not the company's fault, and were more than generous in attitude and gesture. I would not hesitate to recommend this company. Thank you. Cheryl

Claire
Excellent customer service

Sadly, my Christmas order was badly effected by the Royal Mail strikes so arrived over a week and a half later with the box damaged and the cheese well and truly ponging! The lovely people at Pong are resending the entire package again at no additional charge. Super efficient customer service, well done!

Rowena Tew
Very disappointed

Very disappointed. I ordered through Pong previously and had some great cheese delivered on time. This year, I ordered on the 24th November for delivery on the 22nd December. I was informed it despatched on Monday 19th December but it didn't arrive so I sent a polite request for an update. I got a message back saying that I should be patient because it's complex logistically. It's now Christmas Eve and I have no cheese. It's not the end of the world but money has been taken, a contract has been entered into by both parties. Now Pong and DX their carrier (who apparently are doing better than other couriers) are closed for Christmas and are unable to assist until Wednesday 28th, nearly a week after the cheese should have been delivered. If you are unable to fulfil your side of a contract don't accept it.

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The Most Popular Postal Services and Parcel Couriers for Pong Cheese

Place Courier Service Official Website Tracking Number Sample
1 USPS (US Postal Service) https://usps.com USPS tracking number: 9470136895232963002713
2 FedEx (Fed Ex, Federal Express, FedEx Freight) https://fedex.com FedEx tracking number: 927512975376
3 UPS (UPS Freight, UPS ground, UPS.com) https://ups.com UPS tracking number: 1Z662F416878787827 or 23491875
4 DHL (DHL Express) https://dhl.com DHL tracking number: 5753619701
5 China Post https://chinapost.com.cn China Post tracking number: AQ321816631CN
6 Old Dominion Freight Line https://odfl.com Old Dominion tracking number: 25712420535
7 XPO Logistics https://xpo.com XPO tracking number: 869381693
8 4PX Express https://4px.com 4PX tracking number: 00340434499362892642 or LP00514568579700
9 YRC Freight https://yrc.com YRC tracking number: 668-179383-5
10 Estes Express https://estes-express.com Estes tracking number: 0178212964
11 OnTrac https://ontrac.com OnTrac tracking number: D10013200211502
12 R&L Carriers (RL Carriers) https://rlcarriers.com R&L tracking number: 42973815-6
13 Saia https://saia.com Saia tracking number: 106171929500
14 LaserShip https://lasership.com LaserShip tracking number: 1LS729803781458
15 Yanwen Logistics https://yw56.com.cn Yanwen tracking number: UG475165684YP
16 EMS https://ems.post EMS tracking number: EV938507560CN
17 ABF Freight
https://abf.com ABF tracking number: 223092709
18 Yun Express (YunExpress) https://yunexpress.com Yun Express tracking number: YT2215821272057566
19 LBC Express
https://lbcexpress.com LBC tracking number: 362266453096
20 Royal Mail https://royalmail.com Royal Mail tracking number: LO036472951GB
21 MSC https://msc.com MCS tracking number:
22 SF Express
https://sf-express.com SF Express tracking number: SF1312268593906
23 Canada Post https://canadapost-postescanada.ca Canada Post tracking number: 2000556244262499
24 TNT https://tnt.com TNT tracking number: GE695447441WW or 199863650
25 Deutsche Post https://deutschepost.de Deutsche Post tracking number: LY359583976DE

All supported postal services (549)

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