Pottery Barn Kids Tracking Order Status

I submitted a negative review about an order but I do have to submit a positive review to the Customer Service team at Pottery Barn. They turned my negative experience into a positive one even after it was my error on the second order. Great Customer service to Linda and Jenine! thank you so much for your help

I went to the Miami store at Merrick. What a great experience. Roly helped me better understand a lot of the questions I had regarding assembly of one of the strollers and the options available. I highly recommend this store. I was there after 7pm which might have helped with the crowds

I opted to purchase furniture from PB kids for my first nursery set up. I always assumed PB would be the best in terms of quality, service and styles so I selected pretty early on in my pregnancy the style furniture I wanted that was “In Stock” and ready to ship. Not only was my entire order weirdly postponed to now arrive AFTER my due date over 4 months later, but I was charged about 3 times by a customer care representative to change to another color that would show up with some time before my baby was due. They refuse to send furniture until the entire order has arrived at the warehouse yet the dresser in my order miraculously went missing in transit (mind you it claimed to be “ready to ship” on the website, that was 7 weeks ago). The rest that showed up looks good and seems to be decent quality but was it worth $$$$ in money? definitely not. Be very careful about ordering from PB kids when you’re working with a time constraint. I was told they’d look into a slight refund for messing this up so bad but so far nothing — I paid full price and a lot of frustration to just get a crib, dresser and chair when I can’t physically build one myself. Won’t order from here ever again.

Wanted to say how much I appreciate the help of the Pottery Barn for Kids (and the whole Williams-Sonoma Inc) customer service team for helping me out with a special birthday present for my grandson. I had ordered a chair and accidentally shipped it to the wrong address. While it did not process the way had “expected”, they were able to deliver the chair to the corrected address at no additional cost and before his birthday. And my grandson *loves* the chair. Having worked in customer service for a Fortune 1000 company, I know the effort put forth by the team to make this happen and wanted to express my true appreciation for all their help!

Ordered kids bed and nightstand on October 7. After indicating items had shipped, it then changed to out of stock a few days later and they changed the delivery date. Then two days later I received the head and footboards to the bed but not the side rails or the slats that hold the mattress. There was no indication that the box was one of two, so I called there. First call the lady hung up on me because I didn’t have the order number readily available and I asked if she could look it up with my phone number. That was real nice. I called back and the second lady I got didn’t speak very good English and I admit I had an extremely hard time understanding her and kept saying sorry I didn’t catch that or sorry I don’t understand what you’re saying. She got very frustrated and said ahhhh rather deeply. I said don’t get upset with me because I’m not the one that can’t speak English. The only thing I could gain out of that conversation was two shipments. Out of frustration I thanked her, hung up, and called back a third time. Then I got Pedro and yes it is coming in two shipments but no idea when second one was coming. I WILL NEVER EVER EVER ORDER ANOTHER THING FROM THIS COMPANY. NEVER EVER EVER EVER. Extremely disappointing.